ADMIN OFFICER

Job Purpose

• JOB PURPOSE The job holder is responsible for managing and developing a team of Administrative Staff to provide a consistent, efficient and responsive, customer-oriented specialist service to an internal customer base.
• JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS (MAXIMUM OF 10)
  
  

Generic

• Establish and prioritise department policies, processes and procedures into discrete tasks with clear
  
  

accountabilities. Ensure delivery of department and corporate requirements in liaison with internal and

related functions e.g.: scheduling.

• Provide effective hands-on supervision and day to day management of an Admin Team. Responsible for
  
  

their performance management, providing timely feedback and coaching when required.

• Act as a first escalation point to clarify any policy issues with responsibility for decision making within
  
  

established frameworks. Responsible for resolution of operational issues or problems arising on a daily

basis ? establishing root cause and implementing action to resolve. Identify and deliver improved working

methods/practices.

• Ensuring the quality of the content of information appears in the internal systems and timely updates.
• Continuously review working practices to enhance productivity, role enrichment and the delivery of
  
  

services to the departments requirements.

• Manage the efficient maintenance of personnel systems and records for all staff within the Department,
  
  

such as leave planning, sickness, industrial injury, promotion, performance feedback, disciplinary action,

appreciations and mabrouks, attendance exception reporting, performance exception reporting etc.,

capturing related data on a continuous basis, and developing the same into useable information. Analyse

the data against pre-determined limits/benchmarks and Company regulation. Work closely with internal and

partner departments to ensure effective use of resources.

Qualifications & Experience

• MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS
  
  

Qualifications

12 Years schooling or equivalent

Experience

Administration.General administration 5+ Years

Knowledge/Skills

Experience in managing mid sized customer focused teams (10 members or more)

Experience/ Skills

Thorough understanding of the Emirates group policies, processes and practices

Proven ability to coach and motivate staff

Advanced Microsoft Office skills such as analysing information in excel, writing formulae and

automating routine tasks.

Other Languages Besides English

Safety Sensitive Role:

No

Leadership Role

No