Administration Assistant

ADIB - Abu Dhabi Islamic Bank


Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time


Role: Administration Assistant

Location: Abu Dhabi

Role Purpose:
  • Assist the Chief Customer Officer of Customer Excellence Group in secretary-administration issues for Division “CEG.


Key Accountabilities of the role:

  • Receive the incoming inquiries; ensure that the required documents are complete and deliver the same to the concerned employees inside the Division!
  • Follow up inquiries and delivery to the concerned departments while establishing a timeframe for execution.
  • Coordinate travel, vacations, training courses and other employee related issues
  • Meeting with all requests made by “CEG” members.
  • Supporting Division staff in promoting ADIB's Values.
  • Prepare & manage monthly reports and documents.
  • Organize and coordinate meetings, appointments, conferences and travel arrangements
  • Maintain schedules and calendars.
  • Handle incoming mail and other materials
  • Set up and maintain filing systems, excel sheets and update database
  • Communicate verbally to answer inquiries and provide information for the staff
  • Follow up and maintain absence records for the staff
  • Performs all other related duties and responsibilities.
  • Handles all inquiries within capacity
  • Supporting the new staff in their duties.
  • Meet with work requirements.
  • Following up the Dept administrational work


General Issues:
  • Achieve high standards of behavioral competencies according to the competencies defined by the line management (as per the Assignment Performance Appraisal related to Team Member).
  • Consult with Team Leader on the competencies below standards.
  • Keep a constructive working relationship with clients to achieve the overall objectives.
  • Maintain excellent teamwork environment and team spirit.
  • Achieve very good knowledge of ADIB processes, policy & procedures and AAOIFI/IIA standards.
  • Maintain very good efficient and professional oral and written communication skills.
  • In coordination with Team Leader, train new/existing staff on Customer Excellence related issues and CPR Audit Approach.
  • Whenever requested by Team Leader, review new and/or changes to bank’s policies and procedures (related to Customer Excellence) in order to evaluate the customer standards adequacy and related risk mitigation.
  • Comply with any additional tasks which could be assigned by the Team Leader/line management.


Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
  • Business Administration & Secretarial Diploma
  • Good communication & interpersonal skills
  • Excellent command in Arabic & English language
  • Excellent IT skills
  • Previous experience: 3 to 5 years’ experience




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