Admissions and Parent Experience Executive

We are seeking an experienced and dynamic Admissions and Parent Experience Executive to join our team at Repton Abu Dhabi.

About Cognita:

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’

About Repton Abu Dhabi:

Repton Abu Dhabi, Reem Island is based in the heart of 'new Abu Dhabi'. We've been here since 2013, growing quickly due to our popularity with the local and expat community alike, and our quality was recently recognised by the British Schools Overseas (BSO) who adjudged us to be ‘Outstanding’ in every category.

We follow a British independent school curriculum that incorporates elements of the English National Curriculum but which allows highly skilled teachers to develop an appropriate curriculum for an independent school in an international environment.

Role Overview:

The Admissions & Parent Experience Executive will be at the heart of delivering outstanding customer service, and a high level of support to new and existing parents, acting as the initial and continual point of contact. The role is responsible for supporting the School Leadership Teams and Admissions from initial enquiry to enrollment, as well as maintaining ongoing relationships with families to ensure satisfaction and retention. Your role will require a complete understanding of the school’s activities, events, and policies, to promote the school’s profile, enhance parent engagement, and drive enrollments.

This is an exciting opportunity to be part of a vibrant and inclusive school community, where your leadership will directly contribute to achieving the school’s enrolment goals and delivering exceptional experiences for students and their families.

Skills, Experience & Responsibilities:

Customer Experience Champion:

•Serve as the first point of contact for new and existing parents, providing exemplary customer service, and ensuring that all feedback is managed with care and professionalism.

•Manage and qualify leads, and handle phone enquiries with attentiveness and detail.

•Manage the logistics of school tours, open days and assessments, ensuring confirmations are sent, and followed up, and all participants have a memorable experience that showcases the school’s ethos.

Admissions Process Management:

• Effectively present school enrolment reports in all key areas of Admissions: Enrolments, Leavers, Assessments, and Tours; weekly to the School Leadership Team and Head Office.

•Ensure accurate tracking and management of prospective and current student data in CRM and school management systems.

•Facilitate the collection of necessary documentation from parents, ensuring accuracy and timeliness in our systems. Maintain CRM data integrity and sanity to support informed decision-making.

Community Engagement:

•Maintain a thorough understanding of the school's programmes, policies, and culture to effectively communicate with prospective families.

•Collaborate with Cognita’s Marketing team to promote newsworthy stories across social media and other channels, ensuring the school’s achievements are celebrated and shared with the community.

•Support the organization and delivery of school events, enhancing the school's profile and engagement with both internal and external communities.

Enrolment and Onboarding:

•Facilitate the enrolment process, from accepting offers to collecting documentation and ensuring compliance, making every family's transition into our community as smooth as possible.

•Coordinate onboarding for new students, ensuring all introductory communication is timely, informative, and up to date. Action emails for future enrolled families, keeping them informed and excited about joining the school community.

•Uphold the highest standards of communication and operational efficiency in all interactions with families, from initial inquiry to ongoing engagement.

General Responsibilities:

• Embody and model the school's values in all communications and interactions, fostering an environment of kindness, fairness, and ethical conduct.
• Adhere to and actively support safeguarding policies and practices, demonstrating a steadfast commitment to the safety and well-being of our students.
• Respectfully maintain professional confidentiality and follow all school policies and guidelines.
• Pursue professional development opportunities and contribute to the overall positive atmosphere of the school community.
• Ensure full compliance with the Ministry of Education and other relevant regulatory bodies throughout the admissions process, including the timely completion of key tasks such as ADEK registration and submission of required school documentation.
• Provide support to the reception teams during peak periods or staff absences.
• Perform other duties as assigned by line managers or supervisors.

Qualifications:

• Bachelor’s Degree in Business or a related field.

• Minimum 3 years of experience in admissions, customer service, or a related field, with a track record of success in a target-driven environment.

Successful candidates will have:

•Experience in customer service, preferably in an educational setting, with a track record of excellence in parent relations and community engagement.

•Excellent communication skills, both verbal and written, with the ability to engage with a diverse parent population.

•Strong organizational skills, with an aptitude for managing multiple projects and priorities effectively.

•A proactive approach to problem-solving and a commitment to personal and professional growth.

In return we offer:

• Competitive salary commensurate with experience

• Annual flight ticket

• World class medical & healthcare benefits (subject to status)

• End of service gratuity, as per labour law

You will be part of a collaborative and forward-thinking team, committed to delivering exceptional experiences for our students and their families. You’ll have the opportunity to make a real impact in a key leadership role while working in a supportive and inclusive environment.

How to Apply:

If you are passionate about education, possess strong leadership skills, and thrive in a fast-paced and dynamic environment, we would love to hear from you!

To support your application, please include your current, up-to-date CV.

The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.

Cognita and the Repton Family of Schools is committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.