Admissions & Customer Experience Officer

Do you have the appetite to Grow Your Magic?

Consumers everywhere are increasingly conscious of the quality of the food they eat. BanoPuratos develops, produces and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality.

BanoPuratos group is a rapidly growing joint-venture in the Middle East, with 354 employees in 7 countries, and a consolidated turnover of over 100 M in 2022. Our passion for innovation, pioneering spirit and core values continue to propel our global ambitions. This, coupled with our commitment to our communities, is what makes working at BanoPuratos so magical.

A Great Place to Work certified company!

Position Overview

Based at BanoPuratos UAE, we are currently seeking a:

Admissions & Customer Experience Officer (Arabic Speaker)

(United Arab Emirates)

The role is responsible for managing the full admissions cycle, from inquiry to enrollment, while ensuring a seamless customer experience. The role combines registration, sales engagement, and customer relationship management to achieve class enrollment targets and strengthen ABA’s market presence.

Key Accountabilities

• Act as the first point of contact for all inquiries via WhatsApp, email, phone, and social media.
• Engage with prospective students and partners, providing accurate information on courses, schedules, and fees.
• Convert leads into confirmed enrollments by effectively communicating program value and benefits.
• Maintain an updated and organized customer database, ensuring all leads and interactions are properly tracked.
• Manage registration forms, invoices, and payment follow-up to ensure timely and accurate processing in coordination with Finance.
• Follow up on potential leads from social media, marketing campaigns, and referrals to maximize conversions.
• Achieve class-based enrollment targets in both value and number of participants.
• Coordinate with the marketing team on promotions, campaigns, and social media responses.
• Support the operational setup of short-term and long-term classes.
• Handle customer feedback and resolve inquiries promptly to maintain a high satisfaction rate.
• Prepare periodic reports on inquiries, conversions, and customer trends.
• Assist with certificate issuance, registration documentation, and SPEA-related formalities as required.
  
  

Profile

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2–4 years’ experience in admissions, sales, or customer service
• Consistently achieve monthly & quarterly revenue targets.
• Strong interpersonal and communication skills.
• Excellent written and verbal fluency in Arabic and English.
• Proficient in Microsoft Office and CRM tools.
• Flexible with working hours and able to multitask in a fast-paced environment.
• Customer-focused attitude with strong relationship-building skills.
• Unceasingly optimistic and a ‘can do’ attitude
• Ability to work well as part of a team
• Can meet deadlines by effective planning and time management
  
  

Offer

BanoPuratos provides a dynamic, entrepreneurial environment that encourages our people to take initiatives and bring ideas that will contribute to the success of the company. Of course, BanoPuratos offers a competitive package but additionally, offers you a position that you can further develop and shape.