AFS Service Engineer

Dextra Group


Date: 20 hours ago
City: Dubai
Contract type: Full time
AFS ENGINEER DUTIES

  • Increase profit of AFS department (Promote Service package, No FOC Spare part, Consumable selling, Consultant, Trip preparation)
  • Provide Monthly report activities , Technical Reports, Equipment Audit Reports , Thread production report all machines of responsible countries to AFS Manager –APAC.
  • Provide Monthly E-ticket quantity of activity with responsible county (MTBF-MTRR-MTN COST)
  • Identify recurrent equipment problems and transfer data to person in charge AFS Level 4 or design Dept.
  • Provide Preventive Maintenance Schedule and actual for all Bartec Equipment to responsible countries


Installation and commissioning of all Dextra equipment-Responsible country

  • Perform a full audit of equipment condition on arrival at site.
  • Provide recommendations on the location, positioning of the equipment, working racks, services etc.
  • Installation & commissioning of the equipment supplied from our workshops in Thailand and Oversea,
  • Providing operational training onsite, operation training certificate, all documents relate to commissioning & obtain copies of signed documents to AFS SharePoint (Follow AFS CPM04)
  • Provide the list of recommendations on PM, spare parts & consumables stocks to customer
  • Provide Monthly E-training to customer which responsible by country
  • Perform E-commissioning where we have consultant or customer who already have


Troubleshooting/Preventive Maintenance/ Servicing Missions Audit customer

  • Trouble Shooting- once E-ticket created. Perform communicate with customer and provide remote trouble shooting to customer. Once completed provide the list of recommendation spare part
  • Provide Technical Service report to customer on problem, cause, repair, and any recommendations on elimination of the problem
  • Provide machine audit and operation audit (Customer audit form) to customer and purpose service package
  • Preventive Maintenance Perform preventive maintenance L3 100% Of Dextra machines
  • Preventive Maintenance Follow up (Corrective Maintenance). Follow up purchasing item and logistics issue to customer and ensure part fitting properly
  • Corrective Maintenance: Maintain Machine that own by Dextra as Dextra Standard. (Audit report combine with. Control & Identify reason Free of Charge spare part to rental machine.
  • Servicing Mission and Audit customers
  • Provide technical Analysis and Customer Audit where necessary trips


Ensure that nuclear safety always takes precedence over any other consideration

  • Adopt and encourage a questioning attitude.
  • Communicate transparently to your management any issue you may have experienced, including any human, technical or organizational issue.
  • Use and apply the documents validated in our quality system.
  • Understand the root cause of potential issues encountered and use those experiences positively so that our company learn lessons from it;
  • Challenge unsafe acts, behaviors, and conditions.
  • Always solve the problems by the identification and elimination of the root cause rather than blaming individuals


Collaboration and support world wide

  • Travel where management requested
  • Support remote AFS.
  • Complete additional tasks as directed by management.


Requirements

  • At least a Bachelor degree in Engineering or related field
  • Experience in customer service role would be beneficial
  • Very good command of spoken and written
  • Proficiency in Microsoft Office
  • Ability to work in multiple projects and to work with little supervision.

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