After Sales Coordinator - UAE National

Hermès


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Main Responsibilities

After-Sales responsibilities

  • Responsible for the SAV day to day activities.
  • Responsible for the documentation and for the information flow from and to the SAV department.
  • Maintain a good working relationship with external and internal craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team.
  • Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
  • Resolve common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
  • Monitor all on-going H-care files and update clients on any delays/ problems.
  • Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods. Notify the customer when the product is ready.
  • Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair.
  • Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared.
  • Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
  • Prioritize workload and ensure that most urgent/ important cases are handled promptly.
  • Manage the SAV petty cash bills or expenses
  • Follow up with calls and messages
  • Consistently work to maintain and organize the SAV room (receiving, collection)

Teamwork:

  • Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving.
  • Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
  • Share positive ideas and experiences with colleagues.
  • Build effective relationships using appropriate verbal and non-verbal

communication with other staff and customers.

Performance Criteria:

  • Good communication and greeting skills.
  • Punctual, flexible, hardworking, responsible.
  • Professional approach.
  • Strong reporting skills accuracy and attention to detail
  • Able to work independently.
  • Strong follow up skills.
  • Analytical thinker.
  • Positive attitude.
  • Team player.
  • Problem solving skills and decision maker.
  • Product knowledge.

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