Agile Delivery Manager

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers "Fly Better". The Agile Service & Delivery Department at Emirates focuses on driving innovation and operational efficiency through the adoption of agile methodologies across various projects. By implementing agile practices, and the right end to end service management practices, the department ensures faster delivery of high-quality resilient, and efficient Service Operations, enhances collaboration between cross-functional teams, and supports continuous improvement in delivering value to the business. The department plays a pivotal role in aligning technology initiatives with business goals, ensuring seamless execution of large-scale projects, delivering stable services, managing incidents and changes, and aligning delivery outcomes with stakeholder expectations.

As Agile Delivery Manager you will responsible for planning, leading, organising and motivating scrum teams either within a Release Train or outside to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high visibility initiatives using agile/hybrid(for Package Acquisition) methods in a fast paced environment that may involve multiple business units.

In This Role, You Will

• Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
• Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
• Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution. Lead the Integrated Programme Planning (Lean Start Up) working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand off into team level backlogs.
• Drive Quality and ensure the Definition of Done (DOD) is being followed; ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. Scrum Desk, JIRA, etc.).
• Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work; leveraging cross functional team skills to improve product backlog throughput; and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team?s progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
• Supports the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives. Supports IT Service Manager on service management, service performance and continuous improvements.
• Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
• Assist with the cost estimation / sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team, maintains the actuals within the allocated budget and also ensure that forecasting for all the demands are accurately done for the FY.
• Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) with 8+ years of experience in Information Technology or related fields, and a degree in Computer Science or similar.
• Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ years of practical application of the Scrum Management discipline.
• Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
• Experience in agile delivery within the context of a large technology change programmes.
• Well-versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence etc.
• Good architectural knowledge of large scale systems.
• Ability to effectively communicate specialist information in an understandable format to all stakeholders.
• Excellent communication skills, focusing on core scrum values of openness, honesty and respect.
• Hands-on leader with strong people skills.
  
  

Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers