Aircraft Dispatcher

Synopsis To manage the turnaround of Etihad flights in co-ordination with various stakeholders, government departments and service providers. Accountabilities SPECIFIC RESPONSIBILITIES

• being aware of aircraft details, schedule, expected guest loads, baggage and cargo loads.
• Brief all stakeholders involved in the flight arrival and departure (gate staff, crew, ramp staff etc).
• Manage the flight departure process, by leading EY and 3rd party agent teams with a positive ˜can do' attitude that inspires those around them whilst pre-empting and reacting to any anticipated issues or delays and subsequently cascading information to all staff so that guests and operational departments are kept informed of any changes.
• Accountable for operational and last minute changes that affect the turnaround, such as the offloading of cargo, guests and/or their baggage to ensure that the Etihad flight loadplanning in order that the Loading Instruction Report (LIR) and final Loadsheet are 100% accurate and delivered in a timely manner.
• effective tactical decision making.
• Allocate delay codes and timings for any off schedule departures in collaboration with schedule failures so that accurate trends can be assessed for future service level improvements.
• Report turnaround events post departure in a professional and thorough manner, reaching balanced conclusions on accountability for delays and lapses in operational performance.
• Accountable for loadplanning various a/c types in accordance with current company (and other airlines) weight and balance rules and guidelines; from flight creation and estimating zero fuel weights, to the production of the final Loadsheet and other necessary a/c documentation.
• Responsible and accountable for identifying safety risks on and around the aircraft in accordance with the company risk assessment process, and ensuring that adequate risk.
  
  

Education & Experience EDUCATION and EXPERIENCE

• Educated to secondary school level preferably with Maths and/or a Science qualification.
• Required Load control capability on various aircraft types.
• Minimum 5 years experience in a similar position (load control/dispatch) working at a major international airport.
• Minimum 80% in all online application tests
• At least 1 year experience within the operations , such as GSA, Crew, NOC desirable with a thorough understanding of ground operations.
• Part of the Disruption Support Group (DSG) / Shadowing a turnaround supervisor within the live operation is desirable.
• Successful in the Etihad Airways weight and balance licensing course is also desirable.
  
  

TRAINING and KNOWLEDGE

• Strong focus on safety.
• Strong leadership skills.
• Training in Dangerous Goods, aircraft weight and balance, ramp and passenger handling.
• Computer literate and fluent in English language.
• Ability to work as part of a team.
• Qualifications in leadership / coaching skills would be advantageous.
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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