Aircraft Turnaround Manager, dnata (DXB)

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As our Aircraft Turnaround Manager at Dubai International Airport, you will be responsible for managing a large employee group, and all aircraft loading/unloading ramp activities. You will be challenged with ensuring seamless service delivery to Airline customers on a 24/7 basis. You will drive the execution of departmental strategic plans and be accountable for meeting key performance targets in service quality, cost control, staff satisfaction, safety, and the reduction of controllable delays, while maintaining a strong focus on operational efficiency and team performance. Successful candidates will enjoy a tax-free salary along with travel benefits and discounted flights.

In This Role, You Will

• Manage aircraft loading teams, including staffing, recruitment, training, performance, discipline, and development to ensure efficient and cost-effective operations
• Ensure safe working practices by promoting a strong safety culture, modelling correct behaviours, using PPE, and addressing risks proactively
• Ensure compliance with safety and security regulations at Dubai International Airport, escalating irregularities to Senior Manager Aircraft Turnaround
• Develop, manage, and monitor Aircraft Turnaround activities to meet agreed Service Level Agreements with customer airlines
• Review and audit performance standards and procedures, recommending and implementing improvements to enhance turnaround services
• Analyse discrepancy reports and recommend process changes to improve standards and reduce unit costs
• Maintain strong working relationships with internal teams and external partners to ensure high service levels and share proactive improvement feedback
• Collaborate with dnata’s support functions to implement technology solutions for enhanced service, efficiency, and cost savings
• Benchmark current practices against industry standards to introduce best practices for safety and customer satisfaction
• Communicate procedural changes and ensure compliance by coordinating with dnata Training and dnata Safety
• Review and approve airline-specific training material to ensure effective implementation in turnaround operations
  
  

Qualification

To be considered for the role, you must meet the below requirements

• Bachelor's degree and 8+ years’ experience in an international airline or ground handling company at management level
• Thorough knowledge of aircraft loading and unloading procedures, Cargo and ULD operations, and Ground Support Equipment
• Working knowledge of Baggage Services, Cargo and Mail handling, relevant IT systems, and communication protocols
• Adaptable to working in a diverse, multicultural environment
  
  

You’ll have an edge if you have

• Familiarity with industry standards and regulatory frameworks such as AHM, ISAGO, IATA, DCAA, and GCAA will be an advantage
• A valid UAE driving licence or a transferable international driving licence
  
  

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process And Timeline

Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers ;