Analyst - Complaint Resolution
Greenfix Property Care
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Qualifications, Skills & Experience:
- Bachelor’s degree in any discipline
- Minimum 3 years of experience in Customer Service, Complaints or Quality management, preferably in banking industry.
- Customer focused and resolution oriented without compromising the bank’s interest.
- Strong communications skills with good language command (oral and written) in Arabic and English languages.
- Strong knowledge in Banking Products, systems, and Regulatory/Central Bank regulations and standards.
- Strong analytical skills to enable addressing complaint triggers and support effective complaint resolution.
- Courteous, proactive, and able to deal with difficult conversations.
- Ability to cope with last minute change.
- Active listening skills.
- Discipline and time management.
- Ability to perform as a team player.
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