Analyst: Supply Chain Systems

Aspen Pharma Group


Date: 2 days ago
City: Dubai
Contract type: Full time
Job Requirements

Educational qualifications & experience:

  • Matric / Grade 12
  • B.Com / BSc Computer Science degree or equivalent work experience
  • Training and/or certification in BPM, SDLC, ITIL, DevOps, Agile, COBIT)
  • Kinaxis Certifications Advantageous
  • RR Author
  • Administrator
  • Talend
  • 5+ years’ experience of managing relationships with internal business customers
  • Experience and sound knowledge of business processes, quality management and customer support practices and improvement practices
  • 3+ years’ experience managing customer relationships in an operational and global services and automation in a large complex/matrix global organization

KEY PERFORMANCE AREAS

  • Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
  • Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
  • Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
  • Drafts and maintains procedures and documentation for applications support.
  • Manages application incidents, maintenance activities like monitoring and enhancements to improve business performance.
  • Ensures that all requests for support are dealt with according to set standards and procedures.
  • Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures.
  • Uses application management software and tools to investigate issues, collect performance statistics and create reports.

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