App Submission and Support specialist

Description

Como (A Global Payments Inc Company) is the pioneer of Data Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue and build strong relationships with their clients, know them better and keep them coming back. Como’s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size businesses. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omni-channel communication, auto-generated AI campaigns, customized and branded mobile app and much more.

Are you looking for an opportunity to work in a fast-growing company in a positive and friendly team environment? If so, we may be the business for you!

We are looking for an App Submission and Support specialistwith great technical, relational, and communicational to be part of our growing operations lineup. As a Support & Submission Specialist, you will be responsible for providing tier-1 support to Como’s business and tech partners around the world, and services related to our mobile apps submissions to the App Store and Google Play.

Responsibilities:

• Submit Como white label apps to Google Play and App Store
• Ace our submission process and provide ongoing support in related matters.
• Maintain a low rate of non-bug escalations to the development team.
• Manage the submission queue keeping the high priority apps submission time as short as possible
• Recommend our mobile development team and dev ops on improvements to the submission process
• Become a knowledge expert that will serve as the focal point to the entire operations teams of our business partners around the world.
• Provide ongoing tier-1 support.
  
  

Requirements:

• Experience with google play and iTunes connect - advantage
• 1-3 years of experience as a technical Support Specialist or similar CS role ideally in a software as a service (SaaS) or cloud applications environment
• Ability to troubleshoot complex software issues.
• Proficiency in English, with strong written and verbal communication skills.
• Ability to work with cutting-edge technology and assimilate information rapidly
• Self-managed, with a strong ability to prioritize and manage time effectively
• Multi-tasking, self-learning, highly motivated, and a team player
• Reliable, organized, detail-oriented, independent, and self-motivated
  
  

The teams have assigned clients in different regions worldwide, therefore, the work timings will be as follows 12.30pm to 10.00pm.

In addition to a competitive salary, you’ll have access to an excellent benefits package, including:

• Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)
• A positive, productive, and energetic work environment!
• 25 days annual holiday
• Global career progression opportunities
• Wellbeing initiatives, regular social events and charitable initiatives to give back to our community
• Office with amazing views on JLT park, lake and Dubai Marina
• Exciting team-building activities