Application Support Engineer

ParamInfo


Date: 7 hours ago
City: Abu Dhabi
Contract type: Full time
Job Description

Job Title: Application Support Engineer

Job Location: Dubai/Abu Dhabi

Job Role

An Application Testing Engineer is responsible for ensuring that software applications run smoothly and efficiently while providing support to users and resolving issues.

Minimum of 5 years of hands on experience as Application Support Engineer.

Technical Skills

  • Application Knowledge: In-depth understanding of the higher education industry applications (vendor based and in-house developed) being supported, including their functionality, architecture, and integration points.
  • Troubleshooting and Problem-Solving: Strong analytical skills to diagnose and resolve application issues quickly and effectively.
  • Database Management: Basic knowledge of databases (e.g., SQL) to query data, perform troubleshooting, and assist with data-related issues.
  • Scripting and Automation: Proficiency in scripting languages (e.g., Python, PowerShell, Bash) to automate routine tasks and improve processes.
  • Operating Systems: Familiarity with relevant operating systems (e.g., Windows, Linux) and their configuration to support application performance.
  • Networking Basics: Understanding of networking concepts (e.g., TCP/IP, DNS, firewalls) to troubleshoot connectivity issues.
  • Monitoring Tools: Experience with application performance monitoring tools (e.g., APM Manage Engine, Splunk) to track and analyze application performance.
  • Incident, Service and Change Management: Knowledge of incident, service request and change management processes to ensure that application support is conducted smoothly.

Soft Skills

  • Communication: Strong verbal and written communication skills to interact effectively with users and technical teams.
  • Customer Service Orientation: Ability to provide exceptional support and maintain positive relationships with users, understanding their needs and concerns.
  • Attention to Detail: Meticulousness in documenting issues, solutions, and processes to ensure clarity and consistency.
  • Time Management: Strong organizational skills to prioritize tasks and manage multiple support requests simultaneously.
  • Collaboration: Ability to work closely with development, QA, and IT teams to resolve complex issues and improve application performance.

Beneficial Certifications

  • ITIL Foundation Certification
  • Microsoft Certified: Azure Fundamentals
  • CompTIA A+ or similar technical support certifications

Domain Knowledge

  • Understanding of the Education industry, its processes and enterprise systems/solutions.

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