Application Support Engineer (m/f/d)

We are looking for a skilled Application Production Support Engineer with 3-5 years of experience to join our team. The ideal candidate will have experience in monitoring, troubleshooting, and incident management for enterprise applications, preferably in banking and financial services. Key Responsibilities:

• Monitor application performance using tools such as Dynatrace, Datadog, and Prometheus.
• Provide L1/L2 support for production applications, ensuring uptime and reliability.
• Investigate and resolve incidents, collaborating with L2/L3, development, DevOps, and infrastructure teams.
• Implement automated monitoring, alerting, and log analysis for proactive issue resolution.
• Work closely with stakeholders to ensure SLAs and KPIs are met.
• Participate in root cause analysis (RCA) and provide long-term solutions for recurring issues.
• Support deployments, patching, and upgrades in production environments. Required Skills & Qualifications:
• 3-5 years of experience in Application Production Support or related roles.
• Hands-on experience with Dynatrace, Datadog, and Prometheus for monitoring and alerting.
• Experience in incident management, troubleshooting, and log analysis.
• Exposure to banking and financial domain applications and regulatory requirements.
• Familiarity with cloud platforms like AWS, Azure, or GCP is a plus
  
  

Application Support Engineer in Dubai, United Arab Emirates