Application Support Officer

ParamInfo


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description

Job Title: Application Support Officer

Location: Abu Dhabi

Job Description:

  • Responsible for the support and management of software solutions implemented at with the highest attention to detail and compliance to standards and brand guidelines. The role will be clustered according to technologies.

Main Role & Responsibilities:

  • Support regional leadership in its need for automation, innovation, and digitalisation
  • This position requires a good understanding of applications and processes from business and technical perspective.
  • Collaborate with end-users, guiding them on how to leverage Applications to achieve their goals and troubleshoot any technical issues they encounter
  • Keep a close eye on how applications and processes are performing, making sure everything runs smoothly by monitoring the operational performance of applications and processes.
  • Flexible and able to work under pressure and under different routines (24x7)
  • Respect and promote trust and confidentiality
  • Results oriented whilst ensuring high quality of work and able to “think out of the box.”
  • Good level of customer service orientation and professionalism in all interactions
  • Understand the monitoring concept, know monitoring tools used for application and be able to define and interpret complex application alerts
  • Write scripts to automate and execute monitoring tasks, configure applications, and generate reports tailored to each business unit's needs
  • Provide weekly reports on the application tasks, issues, and workarounds.
  • Perform root cause assessment, debug all issues on applications
  • Investigate problems and other requests for support and determine appropriate actions
  • Able to work in a multi-cultural environment and promote teamwork and knowledge sharing to achieve goals and deliverables.
  • Prepare and maintain standard operating procedure documentation
  • Monitor applications availability and take appropriate action to maintain agreed SLAs
  • Review and raise technical / product issues with the concerned stakeholders.
  • Subject to call or on-site support outside the working hours to provide consultation related to application failure or to perform application deployment

Work Experience Requirements

  • Minimum 5+ years of overall application support experience
  • Minimum 3+ years in relevant technology area
  • Experience in Health Insurance, Insurance or Finance sector is an added advantage
  • Relevant technical certification in a specific technology area is an added advantage
  • ITIL Foundation / Project Management Certification is an added advantage
  • Bachelor’s degree in computer science, Information Technology or other relevant field of study, or Certificate or Diploma from higher educational institute

Skills & Competencies

  • Solid understanding of multiple tier application architecture
  • Experience with large scale enterprise-level systems related application support
  • Good knowledge in Servers and Space Management.
  • Good knowledge of the recent web service technology (Web-Services, ADF Forms, etc.,) and middleware technologies (Weblogic, JBoss, Tomcat, IIS)
  • Good knowledge of Linux OS (Redhat, Oracle Linux) or Windows OS (2008+)
  • Good Knowledge of SQL (Structured Query Language) - SQL server, Oracle DB.
  • Good command of written and spoken English; knowledge of Arabic is an advantage.
  • Very good analytical, planning, forecasting, execution, and problem-solving skills
  • Ability to acquire and apply new skills.
  • Able to work in a multi-cultural environment and promote teamwork and knowledge sharing to achieve goals and deliverables.
  • Good knowledge in Atlassian suite of applications (Jira, Confluence, BitBucket, Bamboo)

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