Area Repairs Process Development Manager

KONE Service Business enables sustainable customer success by maintaining and modernizing elevators, escalators and automatic doors and delivers the best People Flow experience. Our ability to differentiate in the eyes of the customer makes our KONE Service Business unique. The drivers that make us unique are: In service business, our people make a difference; Value for customers is considered in everything we do; Digital and technology create value for our customers and enable our teams to deliver quality service; Leveraging our decentralized organization for excellent customer service, and fast scaling through strong global.

At KONE Service Business, we are transforming the way we deliver maintenance. With this transformation, we are moving our maintenance operations into a dynamic, data driven model supported by innovative technician tools and taking the next step in delivering maintenance services in a smarter and more sustainable manner, with better customer & technician experience.

To manage this transformation, we are now looking for passionate Area Repairs Process Development Manager to join our Area Service team. In this exciting new role, you will plan, oversee, and lead the repairs offerings, deployments happening in our country units and work directly in close collaboration with frontline and area/Global stakeholders.

The goal is to capture repairs growth opportunity and industrialize service repairs operating model with productivity step change according to the new Rise strategy and Accelerate Digital shift.

The location of the role is negotiable being most preferably Malaysia, Singapore, India and Dubai.

Key responsibilities:

• Build and lead execution of area’s development and deployment roadmap for service repairs
• Offering: Provide prioritized repair offering development needs to global development. Support Frontlines in extending the global offering for their use and in case needed, help the frontlines to localize their repairs offering. Support Frontlines in repairs sales strategic planning and offering deployment accordingly.
• Pricing: Support Frontlines in developing and implementing right pricing strategies for repairs, aligned with contract sales pricing strategy and local market practices. Support Frontlines in establishing the right repairs pricing management practices including pricing committees. Provide feedback to global pricing team on repairs pricing and management practices and tools to improve efficiency and accuracy of pricing.
• Service Repairs Operating model: support Frontlines in leaning and digitalizing their service repairs operations E2E, including lead creation & management, tendering, customer interaction, order management, material management collaboration with GSS and purchasing, planning & scheduling, in close integration with other service operations development. Supporting Frontlines in rolling out global deployment projects as well making sure there is local continuous development of repair operations.
• Lead OR, participate in life-cycle value creation initiatives with Modernization business, incl. utilization of asset mgmt. plans and KONE Planner in repairs sales
• Establish relationships and systematic dialogue with FLs to capture the mentioned development and support needs.
• Act as the key stakeholder for service repairs global development team and GSS
• Support area service leadership to manage service repairs business performance
  
  

To succeed in this role, we hope you to have:

• Background and hands-on understanding of sales, service operations and sales tools like CRM, KTOC and SAP
• Ability to influence people and develop long lasting collaboration with project team members and frontlines.
• Analytical thinking style and proactive solution-oriented mindset.
• Excellent communications and presentation skills and ability to discuss with local senior leadership.
• Persistence and preferably previous track record in driving change either on a frontline, area and/or global level.
• Willingness/ability to travel :40-60 % of working time.
  
  

Ready to join our flow?

In this role, you will be in a key position in moving our service operations into a dynamic data driven model globally and drive this change together with your area and frontline teams and colleagues.

If you see yourself as someone who would succeed in this role and wish to join us in achieving new heights with dynamic maintenance planning transformation, don´t hesitate to send your application already today!

Please send your application via Workday job portal by 17 Dec 2024.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers