Assistant Boutique Manager

Main Purpose

Your mission will be to support the Boutique Manager in creating within the boutique a universe that will deliver a One Of Not Many memorable client experience and a fulfilling employee experience. You will strongly participate to maintain high operational standards and create a strong clienteling approach to drive ambitious and sustainable business results.

Key responsibilities

Business Development

• Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
• Initiate Boutique events and activities through partnerships to boost sales and traffic
• Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors
  
  

Clienteling

• In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
• Lead by example and develop individual relationships with clients and prospects
• Partnering with Management to develop targeted action plans for clients and prospects while driving the business forward
  
  

Boutique performance and operations management

• Reach quantitative and qualitative targets in line with Brand objectives
• Demonstrate sales leadership for staff and assist the Boutique Manager in setting performance targets for team and individual with relevant KPIs
• Oversee and prepare weekly, monthly and annual reports together with the Boutique Manager and provide strategic analysis/ action plans for the Boutique to achieve and surpass goals and objectives
• Prepare regularly a client analysis report, sharing insights of local trends in partnership with the Boutique Manager
• Develop and share an in-depth knowledge of the boutique business
• Maintain consistent, uncompromising high standards of presentation and client service
• Drive the changes and ensure adoption of new tools & services
• Manage boutique operations in accordance with Brand and group compliance policies
• Build strong partnership with Richemont local Finance, Audit & Security teams.
• Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor
  
  

Represent Brand identity - Act as a Maison ambassador

• Act as an Ambassador for the Brand when attending meetings, events and other work- related functions, ensuring the integrity of its image with clients and within the local retail community
• Alongside the Boutique Manager, participate in regular PR events to promote and enhance the boutique presence with existing and new clientele
• Adhere with Passion to the values and rituals of presentation established by the Maison
  
  

Team Management & People Development

• Assist the Boutique Manager with coaching, training, motivating and developing the sales team
• Lead by example with a high degree of professionalism at all times
• Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
• Conduct motivational daily briefings