Assistant Chief Concierge

Palazzo Versace Dubai


Date: 3 hours ago
City: Dubai
Contract type: Full time
Job Summary:

We are seeking an experienced and service-driven Assistant Chief Concierge to support the Chief Concierge in leading a dedicated Concierge team and ensuring the highest levels of personalized service for our guests. The ideal candidate is well-connected, resourceful, and committed to curating memorable guest experiences with attention to detail, discretion, and a warm luxury approach.

Key Responsibilities:

  • Assist the Chief Concierge in managing daily Concierge operations, ensuring efficient and personalized guest assistance at all times.
  • Supervise, train, and motivate the Concierge and Bell teams to uphold the hotel’s luxury service standards.
  • Respond promptly and professionally to guest inquiries, requests, and concerns—both in person and digitally.
  • Organize and recommend transportation, dining reservations, event tickets, local tours, shopping, and bespoke experiences.
  • Maintain strong relationships with local service providers and vendors to secure exclusive guest offerings.
  • Ensure all guest profiles and preferences are updated to enhance future experiences.
  • Handle VIP arrivals, departures, and special occasions with the utmost attention and care.
  • Oversee delivery of mail, packages, messages, and luggage handling, ensuring accuracy and timeliness.
  • Ensure a smooth flow of communication with Front Office, Housekeeping, F&B, and other departments.
  • Support the Chief Concierge with scheduling, administrative duties, and service quality initiatives.


Requirements:

  • Previous experience as Senior Concierge or Assistant Chief Concierge in a luxury hospitality environment.
  • Strong knowledge of the local area, cultural attractions, restaurants, and events.
  • Excellent interpersonal and communication skills, with a warm and professional demeanor.
  • Detail-oriented, well-organized, and able to multitask in a fast-paced environment.
  • Proficiency in English; additional languages are highly advantageous.
  • Opera PMS or similar system knowledge preferred.
  • Les Clefs d’Or membership or affiliation is a strong advantage.

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