Assistant Director of Food & Beverage

Mandarin Oriental Hotel Group


Date: 1 week ago
City: Abu Dhabi
Contract type: Full time
The key responsibilities of the Assistant Director of Food & Beverage are to ensure:

  • The department or appointed outlets are driven in an entrepreneurial manner, looking for opportunities to generate more business at all times.
  • Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office.
  • The sales are driven to full potential in specific outlets as appointed by the Director of Food & Beverage.
  • All costs are in line with sales without compromising quality, i.e. minimum 88% LQA score.
  • All rules & regulations are strictly established and adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
  • Supporting and implement new Talent Development initiatives.
  • Taking the time to meet all new Food & Beverage colleagues
  • Assisting in sourcing the best available products, constantly aiming to improve quality and communicating about the products both internally and externally.
  • Establishing good partnerships with suppliers and involving them in activities that will strengthen working relationships
  • Monitoring and constantly improving quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
  • Handling of guest complaints.
  • Overseeing every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
  • Conducting daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department.
  • Preparing a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.
  • Following the local and global food & beverage trends.
  • Ensure that all managers plan and implement effective training programmes in the appointed outlets.
  • Be actively involved in the operations of the appointed outlets to ensure regular guest contact.
  • Responding to any changes within the Food & Beverage department as dictated by the hotel management.
  • Act as the secondary point of contact to the Corporate Food & Beverage Team.
  • Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives
  • Attend all corporate conference calls and the relevant regional and global Food & Beverage events in the absence of Food & Beverage Head of Department

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