Assistant Housekeeping Manager

Responsibilities:

• To assist the Director of Housekeeper in all aspects of managing the Housekeeping Department.
• To ensure that cleanliness and service standards are maintained in all areas of the hotel.
• To assume all responsibilities of the Assistant Executive Housekeeper during his/her absence.
• To provide supervisory guidance and support to all colleagues in the Housekeeping Department and ensure that they always perform their duties effectively.
• Proactive communication with his/her colleagues and the management team.
• To develop and implement the Standard Operating Procedures for the department.
• To assist in overseeing the housekeeping selection and staffing.
• Administers staff rosters and schedules to ensure all housekeeping functions are maintained and to minimize overtime payment.
• To attend all meetings according to schedule and business requirements.
• To ensure checks of all rooms are allocated to all guests requiring special attention.
• To monitor guest satisfaction by effectively following comments and complaints within 24 hours.
• To ensure customer satisfaction from arrival to departure in accordance with policies and procedures and the Legendary Quality Experience (LQE), Forbes and MO standard.
• Promote and recognize opportunities to provide guest service above and beyond all expectations.
• To monitor all aspects of the preventive planned maintenance system.
• To monitor efficient use of all guest supplies.
• To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety / Cleanliness and hygiene audit.
• To ensure that grooming and appearance standards are implemented and maintained to always reflect an image of professionalism and care.
• To assist conduct annual inventory of linen and housekeeping equipment.
• To keep and record all Lost and Found items in line with the policy.
• To ensure all Room Attendants use Guest Room Master Key cards as per Policy and Procedure.
• To carry out annual appraisals on all colleagues.
• To conduct departmental orientation for all new colleagues.
• To liaise with the Training Manager on departmental learning and development needs.
• To carry out any other reasonable requests as directed by the Director of Housekeeper / Assistant Executive Housekeeper.

Key competencies and background:

• Previous experience in a high volume internationally recognized luxury hotel chain and a minimum of three years in a similar position is required
• Degree or Higher National Diploma equivalent in Hospitality Management will be an advantage
• Mature, but outgoing personality with excellent interpersonal skills
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Strong leadership quality, training techniques, excellent communication and organizational skills