Assistant Housekeeping Manager

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Assist in overseeing housekeeping team members, including training, scheduling, and performance management.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to hotel standards.
• Monitor and manage housekeeping supplies and equipment, ensuring proper stock levels and timely ordering of necessary items.
• Address guest inquiries, concerns, and feedback regarding housekeeping services to enhance guest satisfaction.
• Assist in implementing housekeeping policies and procedures, ensuring compliance with health and safety regulations.
• Facilitate training programs for new staff and ongoing training for existing team members to maintain high service standards.
• Collaborate with front desk, maintenance, and other departments to ensure smooth operations and prompt service.
• Assist in monitoring housekeeping expenses and helping to prepare budgets, ensuring efficient use of resources.
• Assist in the allocation of rooms to housekeeping staff, ensuring balanced workloads and efficient turnover.
• Gather feedback from guests about housekeeping services and identify areas for improvement.
• Participate in emergency response planning, ensuring staff are trained on safety procedures and protocols.
• Support and implement eco-friendly practices within the housekeeping department, such as recycling and efficient cleaning methods.
• Prepare reports on housekeeping operations, including staffing, supply usage, and maintenance needs, to provide insights to the direct managers.
• Foster a positive work environment, encouraging teamwork and motivating staff to meet performance goals.
  
  

Qualifications

• Understanding of industry standards for cleanliness, safety, and service quality in hotel housekeeping.
• Knowledge of inventory control systems and supply chain management relevant to housekeeping.
• Awareness of customer service best practices and how to address guest concerns effectively.
• Basic knowledge of budgeting principles and cost management related to housekeeping operations.
• Ability to motivate, train, and manage a diverse team effectively.
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
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