Assistant Learning Manager
Minor Hotels
Date: 1 day ago
City: Dubai
Contract type: Full time
Company Description
Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.
Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.
Business or leisure? It’s up to you, with one of the best locations in Dubai. Part of the Ibn Battuta complex on Sheikh Zayed Road, you’re surrounded by boutiques, restaurants, and family fun galore. And with our own metro station, the rest of the city is within easy reach.
Job Description
TheAssistant Learning Managerin a hotel is responsible for staff development and maintaining high service standards. He/she identifies training needs, designs and delivers effective programs, and manages an annual training calendar to ensure consistent implementation. Additionally, he/she oversees the onboarding process to integrate new employees and supports career growth through coaching and mentoring.
On the quality side, He/She ensures compliance with brand standards, conducts operational audits, and addresses guest feedback to enhance satisfaction. Collaborate with HR and department heads to align training and quality initiatives with broader business objectives. Monitor key performance indicators (KPIs) and implement action plans, crucial in driving a culture of learning, improvement, and excellence within the hotel.
Qualifications
The ideal candidate for the Learning and Quality Manager position should have a minimum of 5 years of experience in the hospitality industry, with at least 2 years in a managerial or training role, a proven track record in designing and delivering impactful training programs, strong leadership and communication skills, a solid understanding of hotel operations and brand standards, and a demonstrated ability to drive quality assurance and continuous improvement initiatives
Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.
Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.
Business or leisure? It’s up to you, with one of the best locations in Dubai. Part of the Ibn Battuta complex on Sheikh Zayed Road, you’re surrounded by boutiques, restaurants, and family fun galore. And with our own metro station, the rest of the city is within easy reach.
Job Description
TheAssistant Learning Managerin a hotel is responsible for staff development and maintaining high service standards. He/she identifies training needs, designs and delivers effective programs, and manages an annual training calendar to ensure consistent implementation. Additionally, he/she oversees the onboarding process to integrate new employees and supports career growth through coaching and mentoring.
On the quality side, He/She ensures compliance with brand standards, conducts operational audits, and addresses guest feedback to enhance satisfaction. Collaborate with HR and department heads to align training and quality initiatives with broader business objectives. Monitor key performance indicators (KPIs) and implement action plans, crucial in driving a culture of learning, improvement, and excellence within the hotel.
Qualifications
The ideal candidate for the Learning and Quality Manager position should have a minimum of 5 years of experience in the hospitality industry, with at least 2 years in a managerial or training role, a proven track record in designing and delivering impactful training programs, strong leadership and communication skills, a solid understanding of hotel operations and brand standards, and a demonstrated ability to drive quality assurance and continuous improvement initiatives
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