Assistant Manager - Front Office - Jumeirah Emirates Towers

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of the UAE’s most dynamic city. A dramatic icon of Dubai’s skyline, soaring high above the central business and commercial district, Jumeirah Emirates Towers is the gateway to The Museum of the Future, which is directly accessible from the hotel. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and a shopping boulevard. The hotel features 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa and a wide range of luxurious shopping and lifestyle attractions at the boulevard. The award-winning hotel has multiple venues, including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An opportunity has arisen for an Assistant Manager to join our Front Office team in Jumeirah Emirates Towers. The main duties and responsibilities of this role:

• Oversee smooth and courteous delivery of all Front Office services, resolving guest complaints in line with established guidelines and maintaining high service standards.
• Manage daily Front Office operations by guiding the team, fostering teamwork, reviewing departmental performance, and ensuring effective internal communication.
• Implement upselling strategies and support revenue optimization through effective rate and room management while maintaining alignment with credit and finance policies.
  Maintain operational excellence by attending briefings, monitoring input standards, assisting with check-ins, ensuring lobby cleanliness, and coordinating with relevant departments for smooth guest experiences.
• Undertake duty management shifts as required and assume responsibility in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests to effectively handle and resolve any guest issue and maintain operations at the required quality level.
• Drive compliance with quality standards and contribute to continuous improvement initiatives by proposing and implementing process enhancements.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2 years of experience in a similar leadership role within a 5-star resort.
• Excellent knowledge of Opera, proficiency in Microsoft Office, and familiarity with front office systems.
• International experience is essential; experience in the Middle East is desirable.
• Fluent in English and an additional international language.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.