Assistant Manager - Front Office (National Talent) - Jumeirah Al Naseem

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah:

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for an Assistant Manager - Front Office to join Jumeirah Al Naseem. The main duties and responsibilities of this role include:

• Oversee daily guest arrival preparations, including VIP room readiness, amenities, and special requests to ensure a seamless arrival experience
• Supervise Guest Services Executives and Guest Relations colleagues, providing coaching and support to uphold exceptional service standards.
• Personally greet VIP and suite guests upon arrival, offering warm and professional assistance tailored to their preferences.
• Handle and resolve guest complaints promptly and professionally, ensuring issues are addressed to maintain guest satisfaction.
• Engage regularly with in-house guests to gather feedback, promote services, and encourage completion of guest satisfaction surveys.
• Coordinate guest events such as welcome cocktails, ensuring smooth communication with other departments for flawless execution.

About You

The ideal candidate for this position will have the following experience and qualifications:

• UAE National as per government requirements.
• 2 years in a similar role at a 5-star hotel; guest-facing department experience is an advantage.
• Diploma in Hotel Operations or Hotel Management.
• Fluent in English, both oral and written.
• Strong knowledge of Microsoft Office products and Property Management Systems (Opera).

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)