Assistant Manager, Guest Services

( 14615 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

As the Assistant Manager Guest Services in a One&Only One Za’abeel, your primary responsibility is to ensure the highest level of guest satisfaction by providing exceptional service and creating everlasting moments and memorable experiences. You will oversee the guest services department, leading and mentoring bellman, doorman, valet team, airport representatives' members. You must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team. You will assist the Front Office Manager in developing budgets, staffing plans, training programs, and ensuring all policies and procedures are followed.

About You

An ideal candidate will hold a bachelor's degree in hospitality management, business administration, or a related field, along with at least two years of experience as an Assistant Guest Services Manager in a luxury hotel. Strong leadership and organizational skills are essential, including the ability to effectively manage a team and prioritize tasks. Excellent communication and interpersonal skills are required to interact seamlessly with guests and staff at all levels. Proficiency in Opera PMS, ALICE, and SAGA is advantageous, as is fluency in English (both oral and written), with knowledge of an additional language considered a plus. A deep understanding of the local area, including attractions, restaurants, events, and transportation options, is essential, along with familiarity with relevant regulations and laws related to hotel operations. The role also requires flexibility to work varied hours, including weekends and holidays.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.