Assistant Manager, Human Resources

( 17373 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an Assistant Manager, Human Resources to join our Human Resources team at One&Only The Palm Resort in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond developing potential relationships where you will be responsible for working alongside and supporting Cluster HR Manager and Cluster HR Director with the day-to-day HR Operations.

Key Duties And Responsibilities

Strategy

• Assist with writing the annual HR Strategy for the hotel.
• Identify root causes for any issues and ensure that possible solutions are analyzed.
  
  

Employee Relations

• Ensure that the agreed upon disciplinary process is always maintained and fair disciplinary processes are followed by all HOD’s.
• 100% compliance with the Disciplinary Policy and documentation
• Understand and enforce the Grievance Policy
• Maintain and enhance the open-door policy to all colleagues providing advice and guidance when needed in regard to their issues or concerns and/or grievances.
• To provide a source of information to HOD’s regarding disciplinary, grievance and staff counselling issues.
• Ensure that all disciplinary procedures are carried out, taking role of implementing them by ensuring consistency in the policy’s implementation. Take an active role as an arbitrator, note taker or advisor where appropriate.
• Log all the incidents in HRIS and file the original copies in the colleague’s files.
• On a monthly basis summarize all the incidents with regards disciplinary action and present to GM/Cluster Director of Human Resources with recommendations
  
  

HR Administration

• Ensure the smooth workflow of the various HR functionalities as to always maintaining and providing the needed support to colleagues and Supervisors/ HOD’s. This includes, but is not limited to filing, administration of starters and leavers and payroll.
• To provide an advice service to colleagues and Supervisors/ HOD’s on HR SOP’s and local people policies, legal requirements, staffing issues, and act as an arbitrator where necessary.
• Ensure that the hotels are fully compliant with people processes and deadlines that govern all Kerzner properties.
• Ensure that the handbook is always kept up to date and that it is reviewed and printed prior to on boarding.
• Ensure that all relevant colleagues have colleague numbers.
• Ensure that sporadic colleagues files audits are carried out monthly. Follow-up and ensure that team is fully trained on the correct filing standards.
• Payroll to be reviewed and checked prior to the GM/Director of Human Resources signing.
• Letters to be produced for the colleagues in a timely manner.
• On boarding process to be seamless
• To ensure that all leavers are processed in a timely manner and their leaving process is as good as their joining one.
• Manage the PRO and visa process to ensure that all colleagues have valid visas and that they are tracked appropriately (where applicable)
  
  

Performance Management

• Ensure that all departing colleagues can have an exit interview.
• Ensure that the administration of the 3-month/5-month review (where applicable) process in the property and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.
  
  

Reporting

• Provide summary analysis and statistics of turnover at the beginning of each month to the HOD’s and HR teams.
• Have an up-to-date account of internal promotions/transfers in/transfers out to be submitted to the GM/Cluster Director of HR on a monthly basis
• Complete the monthly and mid-month HR finance forecast.
• Update the personalized departmental reports so that the HOD’s and Exec Com have a clear overview of where is going well and what they need to focus on
  
  

HR Communication

• Quarterly all Hotel Meeting
• Morning HR Meeting
• Attend Morning hotel meeting when needed in the absence of Cluster HR Manager.
• Ensure that team publish the monthly hotel calendar with the set activities and agenda.
  
  

Employee Wellness

• Conduct walkabout of Heart of House areas once a week and report any maintenance and cleanliness issues to relevant parties. Ensure that clean and hygienic, well-kept staff areas are always maintained. Follow-up on action items to ensure that they are completed before the next weekly HOH walkabout.
• Ensure together with the HR team that at least 2-4 social or sports activities are organized for the colleagues monthly.
• Review the annual social calendar to ensure a good mix for the nationalities etc. we employ.
• Wellness Events take place ideally at least once a month.
• Analyze the trends in sickness to ensure that we get to the bottom of any root causes.
• Ensure one CSR event takes place every quarter.
  
  

Colleague Dining

• Work in conjunction with the catering company to ensure consistent service delivery in staff cafeteria.
  
  

Payroll

• Ensure that the payroll is submitted to Finance on the agreed date.
• PH and Lieu Day tracking is accurate and up to date.
• Overtime tracking is done in a timely manner – analyze to see if we need any more colleagues in any of the departments due to consistent overtime.
  
  

HR Audit

• Ensure 100% compliance in the HR Audit and do monthly reviews to keep this alive.
  
  

Colleague Engagement Survey

• Create awareness about Colleague Engagement Survey and market the increased scores with regular celebrations.
• Coordinate the hotel’s Colleague Engagement Survey action plans with all HOD’s to ensure that it is a living document.
• For the Pulse check ensure that the HOD’s have followed up on their agreed actions and escalate with regards to any challenges
• Ensure that the annual Colleague Engagement Survey cycle is maintained and part of the living culture of the hotel.
  
  

Accommodation

• Work with the Housing team to ensure that the colleague accommodation is kept to the same standard as the hotel.
• Ensure that CAP’EX is spent and all the FF&E is working and up to the minimum standard.
• Any other reasonable duties as directed by the General Manager/Cluster Director of Human Resources.
  
  

Skills, Experience & Educational Requirements

• Experience of a generalist HR role within hospitality.
• Be a hands-on HR Practitioner and will to challenge the status quo.
• At least 2 years’ experience as Assistant HR Manager in 5-star luxury hotel in U.A.E
• Solid knowledge of HR System.
• Experience with OASYS and Successfactor system is a plus.
• Skilled in analysis, problem solving and decision making.
• Above average Excel knowledge; extremely comfortable compiling and operating data.
• Strong interpersonal skills
• Organizational skills
• Strong administrative abilities
• Ability to have a strong customer focus
• Leadership abilities
• Coaching and staff development skills
• Strong communication skills
  
  

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Please apply directly through this website and submit your most recent CV.

We Thank You for your interest at Kerzner – The One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.