Assistant Manager – Wealth Support
Emirates NBD
Date: 15 hours ago
City: Dubai
Contract type: Full time
Job Description
About ENBD
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
Job Overview
As a Assistant Manager – Wealth Supportat Emirates NBD, your role is to Engage clients with the range of products and services available across ENBD to meet their personal and business needs.
Key Responsibilities
We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants only SHORTLISTED candidates will be contacted. “
About ENBD
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
Job Overview
As a Assistant Manager – Wealth Supportat Emirates NBD, your role is to Engage clients with the range of products and services available across ENBD to meet their personal and business needs.
Key Responsibilities
- Supporting client experience in servicing wealth needs which usually require an extended length of time/interaction or number of meetings to help such as issuing investment account bank statements, portfolio holding statements, portfolio closures requests, etc
- Deliver exceptional customer experience
- Complaint mangement
- Manage all clients wealth queries such as dividend not received, coupon receipt status, unable to view securities online due to system error
- Ensure that all discrepancies are actioned within agreed SLA
- Support advisors with preparation of wealth packs before client meeting
- Check on the status of trade and moxy as and when required post placement of trades
- Reviewing documents for any errors before submitting it to Wealth Management operations
- Verify client signatures on all forms before raising service request and submission of service request
- Creation of service request requests for all requested transactions and ensure it is completed and closed within agreed SLA
- Comply with the letter, intent and spirit of the laws, regulations and regulatory guidance that apply to my role. Promptly report any potential or actual breaches in accordance with ENBD policy and procedures
- Maintain sufficient and effective processes and controls identifying and mitigating risks
- Promptly escalate material issues and ensure timely resolution
- Preferrable bachelor’s degree in finance/business administration or related field
- Preferrable 1-3 years of experience in financial service environment
- Experience with administrative duties such as data management, scheduling, and documentation
- Competitive salary package
- Strong emphasis on work/life balance
- Generous annual leave entitlement and Private Healthcare
- World-class Learning & Development platform and career development
- Preferential banking facilities for employees
We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants only SHORTLISTED candidates will be contacted. “
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