Assistant Reservations Manager
Rotana Hotels
Date: 2 weeks ago
City: Ras al-Khaimah
Contract type: Full time
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As an Assistant Reservations Manager you are responsible to promote a professional image to the client with an effective communication on all reservation related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as-
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experience within the Reservation Department of a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiation skills are essential. Computer literacy and previous experience with Opera is highly recommended.
Knowledge & Competencies
The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies-
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Adaptability
Customer Focus
Driving for Results
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As an Assistant Reservations Manager you are responsible to promote a professional image to the client with an effective communication on all reservation related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as-
- Ensure all administration procedures are maintained to hotel and company standards
- Maintain during the reservation process of groups a close relationship with group leaders and co-ordinate and finalize all requirements with them
- Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times
- Understand the hotel credit policy and ensure it is applied while making group reservations
- Positively contribute to all the sales activities within the hotel and maximize sales opportunities
- Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported
- Ensure all reservations and requests are confirmed within 24 hours
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experience within the Reservation Department of a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiation skills are essential. Computer literacy and previous experience with Opera is highly recommended.
Knowledge & Competencies
The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies-
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Adaptability
Customer Focus
Driving for Results
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sales Executive
TALENTMATE,
Ras al-Khaimah
6 days ago
Job DescriptionA Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.What will I be doing?ResponsibilitiesAs Sales Executive, you will analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:Analysis local market trends and...
Waiter/Waitress (Turkish & Lebanese Restaurant) at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
IHG Hotels & Resorts,
Ras al-Khaimah
1 week ago
Truly memorable restaurant experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Restaurant Server confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.A little taste of your day-to-day:Every day is different, but you’ll mostly be:Striving to make every...
Spa Therapist at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
IHG Hotels & Resorts,
Ras al-Khaimah
3 weeks ago
We’re searching for a new Spa Therapist confident in delivering unforgettable experiences through delivering exceptional spa experiences through a variety of treatments.A little taste of your day-to-day:Be able to offer the full range of spa treatments to the required brand standardsBe familiar with municipality regulations and ensure compliance Actively retail spa products by offering homecare solutions and suggestions to every...