Assistant Revenue and Reservations Manager

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

• Oversee and manage the day-to-day operations of the hotel's reservations department, ensuring smooth and efficient processes.
• Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings.
• Supervise and train reservations staff, providing guidance, support, and ongoing performance feedback.
• Handle complex guest inquiries, resolve issues, and provide solutions to maximize guest satisfaction without loss in revenues.
• Ensure exceptional customer service by promptly responding to guest inquiries, requests, complaints and ensuring there is not loss of business.
• Collaborate with other hotel departments to ensure seamless guest experiences and effective communication.
• Maintain positive relationships with guests, travel agents, corporate clients, and other stakeholders.
• Anticipate guest needs and personalize service to enhance the guest experience.
• Handle reservation changes, cancellations, and special requests in a professional and efficient manner.
• Generate regular reports on reservation statistics, occupancy, and revenue performance.
• Foster a positive and collaborative work environment within the reservations department.
• Coordinate with other hotel departments, such as front office, sales, and marketing, to ensure seamless operations.
• Conduct regular meetings with the reservations team to communicate updates, goals, and performance expectations.
• Conduct annual reviews, recommend appropriate succession plan for Employee(s) development to ensure the sustainability of the reservation department.
• Monitor reservations and revenue systems and ensure accurate and up-to-date availability, rates, and inventory across all channels.
• Develops Action Plans to reach daily / monthly / yearly KPIs.
• Completes all rooms forecasting to accurately project demand and pick up for groups and transient, both short and long term.
• Maintains records pertaining to market segments, transient pace numbers, forecasts, and other rooms’ data.
• Coordinate updates/stay restrictions or rate changes to reflect the hotel selling strategy in response to the market demand.
• Records competitive set pricing and yield strategies and completes analysis on the market and its opportunities based upon the competition and previous history.
• Makes sure rate leakages are handled and solved in a timely manner. Use Fornova system to resolve all the rate leakages for all connected partners.
• Develop and implement strategies to optimize room revenue and occupancy levels.
• Analyse market trends, competitor pricing, and demand patterns to make informed decisions in collaboration with Cluster Director of Revenue Management.
• Monitor and adjust room rates based on market conditions and demand fluctuations in collaboration with Cluster Director of Revenue Management.
• Makes sure rate plans are correctly indexed / loaded and distributed to all channels
• Utilize revenue management tools and systems to forecast demand and maximize revenue potential.
• Analyse data to identify trends, opportunities, and areas for improvement.
• Provide insights and recommendations to the management team based on analysis.
• Group rate evaluation of high demand exhibitions.
• Prepares the weekly RevMax meetings and ensures completion of slides by all allied departments.
  
  

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Finance, or a related field.
• A relevant certification in revenue management (e.g., CHRM – Certified Hospitality Revenue Manager) is an advantage
• 4+ years of experience in revenue management and reservations within the hospitality industry, preferably in lifestyle or boutique hotels.
• Strong background in PMS
• Proven track record of optimizing revenue, managing inventory, and setting strategic pricing.
  
  

Additional Information

What’s In It For You …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...
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