Associate Director - Agency

Requirements

Description and Requirements

JOB PURPOSE:

To achieve and exceed the stated qualitative and quantitative results to build a strong Agency team that is customer centric, sustainable, profitable & compliant.

JOB DESCRIPTION:

• Strategize, plan and direct all the business aspects of the Agency distribution to meet agreed organizational performance plans within agreed budgets and timelines
• Demonstrate strong relationship management skills with stakeholders and customers.
• Mixes directive and/or collaborative style of work ‘with and through’ Field Force to recruit & develop agents so that the 3 drivers of business – Activity, Productivity and Average Premium – are driven to achieve the desired objectives.
• Establishes and adheres to sales management processes
• Improvises the standards and procedures, which facilitate the effective, disciplined and consistent functioning of the Agency structure. Ensures that Agents are in full compliance with regulatory and company guidelines and ensure that all mandatory ‘online’ courses are completed with 95% participation.
• Communicates and ensures implementation of the Agent’s “Best Practices”
• Ensure that “sales practice quality program” of MetLife is implemented
• Understand and adhere to all Compliance requirements, including but not limited to, reporting of suspicious transactions, screening requirements, as applicable, and the retention of Company records; plus provide timely support and unrestricted access to information as well as attend all training requests from Compliance.
  
  
  

COMMUNICATIONS & WORKING RELATIONSHIPS:

Agency Services and Retail Operations, EB, L&D, Underwriting, Product, Training, Customer Services, Legal, Risk & Compliance, Agency Managers, Unit Managers, DSM Managers & Agents

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• University Graduate preferably in marketing or business administration
• Life Insurance Sales and Management experience in excess of 10 years
• Fluency in English. Arabic would be an added advantage.
• Experience in multinational companies (desirable)
• Successful track record of having worked in challenging environments
  
  
  

COMPETENCIES REQUIRED:

• Good communicational skills
• Negotiation skills
• Ability to influence and motivate a group of people
• Analytical skills
• Result orientation
  
  
  

Benefits We Offer

Our benefits are designed to care for your holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer health care coverage for you and your family, insurance discounts for home, car, and pet protection, as well as parental leave. We also provide premium gym membership for you and your direct relatives, volunteer time off, discounts with specific universities, flexible Fridays, connectivity reimbursement, and much more!