Associate Manager, Customer Service – Commercial Partner - MEA
Stryker
Date: 6 hours ago
City: Dubai
Contract type: Full time
Remote
What You Will Do
- Manages customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
- Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and add value to the customer/clients.
- Conducting onboarding sessions for new clients and team members and Support CS team with order entry, tracking, and processing whenever is needed
- Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
- Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
- Ensure compliance with legal, regulatory, and company standards and complete commercial report performance (projection) and KPIs to senior management.
- Analyze pricing, profitability, and customer data to inform decision-making.
- Coordinate and ensure fulfillment of tender obligations: coordinate with internal teams to gather information, process orders, ensuring compliance with tender requirements, and collaborating with legal and finance departments.
- Serve as the primary point of contact for Escalations for Order delivery improvement, reviews warranty claims.
- Participates in initiatives related to termination process and integration of new ICs.
- Assist during Divisional, BSI and internal audits by collecting requested documents and forwarding them to the Int’l CS Manager.
- Graduate degree in a Business or Logistics discipline(s) or relevant field.
- Experience in Oracle, SAP and CS processes
- Excellent knowledge of English
- Minimum 6 years of similar experience
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Legal & Compliance Specialist CEO's Office
SellAnyCar.com,
Dubai
8 hours ago
Company DescriptionSAC is the number one in its field, it’s an innovative and technology-driven business which values its employees. SAC is on a journey and we are looking for the best talent to join us to contribute to our success as a business and in doing so provide you with some amazing challenges and career development opportunities.Job DescriptionWe are hiring...
Service Advisor | Al-Futtaim Automotive | Honda
Al-Futtaim Automotive - الفطيم للسيارات,
Dubai
8 hours ago
Job Requisition ID: 170866Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia...
F&B Supervisor - Vista Restaurant & Terrace - F&B Service - InterContinental Dubai Festival City
Glow Beauty on Demand,
Dubai
23 hours ago
Do you see yourself as a F&B Supervisor for Vista Restaurant and Terrace at InterContinental Hotel Dubai Festival City?What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine...
