Associate - People Operations - #58104


Date: 1 week ago
City: Dubai
Contract type: Full time
Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food company, Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It operates its global Customer Experience Center in Dubai, UAE, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark.

What You'll Do

  • Ensure compliance with UAE Labor Laws and regulations, providing advice and guidance to management as needed.
  • Develop and coordinate training initiatives tailored to employee needs, fostering continuous professional development.
  • Serve as a trusted point of contact for employees, addressing their concerns, grievances, and providing support as necessary.
  • Contribute to performance management activities, including assisting with goal setting and conducting performance appraisals.
  • Maintain meticulous records of HR activities, ensuring accuracy and confidentiality in data management.
  • Generate insightful reports on HR metrics and initiatives, offering actionable insights
  • Manage disciplinary procedures with fairness and adherence to company policies and legal requirements.
  • Collaborate closely with cross-functional teams to ensure HR strategies align with organizational objectives and culture.
  • Develop and implement Emiratisation strategies to attract, retain, and develop kitopians within the organization.
  • Collaborate with other departments to align Emiratisation efforts with organizational goals and objectives.

What Are We Looking For?

  • Bachelor's degree in Human Resources Management or related field.
  • Minimum of 3 years of experience as an HR Generalist in the UAE, preferably within the F&B sector.
  • Strong understanding of UAE Labor Laws and regulations.
  • Proficiency in report submission and data management using HRIS (Human Resources Information Systems) or similar tools.
  • Proven experience in managing disciplinary procedures effectively.
  • Excellent communication and interpersonal skills, with the ability to build rapport with UAE Nationals.
  • Fluency in Arabic is required
  • Ability to work independently as well as part of a team, with a proactive and solution-oriented approach

Recruitment Process and Timeline

First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding - this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will contact you to discuss the offer. We aim to take you through this process within 2-3 weeks.


  • Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself
  • You'll be involved in customized workshops run by Kitopi Academy
  • You’ll have a chance to work in an international, diverse, and inclusive environment
  • You’ll be part of one of the most caring communities out there.
  • Finding a chance to become a shareowner with our ESOP plan (T&C Applies)
  • Free and unlimited access to a nutritionist because we care about you
  • No Dress Code! (T&C Applies)
  • Extended maternity and parental leave
  • The infamous team activities and social events bursting with fun
  • Inclusive Private Health Insurance
  • Up to 50% discount from Kitopi brands
  • Annual leave as per the company policy

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.

Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.

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