Audio Visual Technician Lead (2 Month Contract)

Primary Function

We are seeking a full time Onsite Production Lead Technician for 2 months to work at our clients offices in Dubai, UAE. The Technical Production Team provides end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, and management. The ideal candidate should have strong problem solving skills, quantifiable leadership talents, exposure to installed audio-visual systems, and high level experience within team and project management. Our vision is simply to revolutionize the way technology is deployed and supported worldwide.

Duties & Responsibilities

• Main point of contact for the regional market for all clients requesting technical event support.
• Communicates effectively to explain our services to technical and non-technical clients as needed.
• Manages service initiatives to the clients standards/mission.
• Reports to Event Operations Supervisor, possibly in a remote location.
• Mentors and coaches team of Event Operations Technicians as needed.
• Schedules all newly created events on the shared AV-Events calendar in Outlook.
• Schedules and manages all entries and updates on the technicians’ calendars.
• Escalate equipment failures to appropriate teams and assist with the resolution as needed to maintain service levels.
• Monitor local VC and cloud based video conferencing systems remotely. Troubleshoot as needed and escalate if necessary.
• Ensures that a balanced workload is triaged among technical staff, and notify the Supervisor of high priority tasks or events.
• Assists users on using video conferencing systems before and during events.
• Assists staff with pulling, staging and striking audio/visual equipment for events.
• Takes on tasks in special projects or assignments as outlined by the supervisor and executes them within the given timeline.
• Creates and executes technical plans and revises as appropriate to meet changing needs and requirements.
• Keeps IT/Event Operations Supervisor well informed of status of event support efforts and serves as a liaison between technicians, staff and clients.
• Creation of SOP documents, completing detailed event reporting as well as utilizing the event ticketing system.
• Owns the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event.
• Consistently delivers high-quality of service to our clients.
• Facilitates team and client meetings effectively.
• Keeps IT/Events Operations team well informed of changes and technical challenges.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.
• Assists with training of staff and improving their technical proficiency.
  
  
  

Skills & Qualifications

• Able to operate equipment to support streaming, Video Conferencing, Audio Conferencing, Local Audio Reinforcement, Video Technologies (including projection, switching and formatting)
• Capable of reading and understanding AV system schematics
• Ability to communicate difficult/sensitive information tactfully
• Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
• Techindustry start-up environment and customer service experience a plus
• Self Starter can demonstrate learning and BE OPEN to learning
• Organized
• Ability to take direction well
• Asset workflow management experience a plus
• Understands the benefits of the various event formats (i.e. Q&A, Training, Town Hall, Broadcast, etc…), as well as how to execute these formats flawlessly
• Possesses significant knowledge of technical event support system architectures.
• Ability to travel Domestic/ International.
• Ability to mentor colleagues
  
  
  

Education & Experience

• 5+ years of professional technical live event production experience
• Experience managing a team of AV and Events technicians at varying levels
• Experience working with the United Arab nation preferred.
  
  
  

To Apply

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Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.