Automotive Call Center Agent

Burjline Builders


Date: 13 hours ago
City: Dubai
Contract type: Full time
Duties and Responsibilities:

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Opening work orders
  • Other duties as assigned.

Requirements:

  • Experience in dealing with the public.
  • Excellent communication skills, including verbal with proper grammar.
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.

Skills and Specifications:

  • Technical expert in related computer applications.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Chef De Partie

RIU Hotels & Resorts, Dubai
11 hours ago
Join Our Global Family at RIU Hotels & Resorts!With over 100 hotels in 20+ countries and more than 70 years of hospitality excellence, RIU Hotels & Resorts is a global leader known for exceptional service, innovation, and warm hospitality.Join us as we continue to redefine luxury and excellence. Whether you’re seeking to grow your career, explore new horizons, or work...

Financial Due Diligence Director - Deals, UAE

PwC Middle East, Dubai
1 day ago
DescriptionAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class...

Senior Concept Architect - Hospitality

Azizi Developments, Dubai
1 day ago
We are Azizi, a leading Dubai-based developer and a passionate team of people driven by the goal of crafting beautiful homes for people living in the UAE. Our portfolio spans across Dubai’s prime residential and commercial destinations, showcasing our commitment to transparency, customer centricity, quality, integrity and adding value through a construction-driven approach.With some of our exciting launches such as...