Automotive Foreman Multibrand & Diagnostic Technician

Burjline Builders


Date: 7 hours ago
City: Dubai
Contract type: Full time
The Automotive Foreman is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, quality repairs, and timely service delivery. The role involves supervising a team of technicians, diagnosing complex vehicle issues, coordinating repairs, and maintaining high standards of customer.

Key Responsibilities:

Workshop Management & Supervision:

  • Oversee and coordinate the workflow in the service center, ensuring efficient job allocation and timely completion.
  • Supervise a team of technicians, mechanics, and apprentices, providing guidance and support.
  • Ensure adherence to standard operating procedures (SOPs) and safety protocols.
  • Conduct daily briefings to assign tasks, discuss challenges, and set productivity goals.

Technical Expertise & Quality Control:

  • Diagnose and troubleshoot complex vehicle issues across multiple brands.
  • Provide technical assistance and mentorship to technicians.
  • Inspect completed jobs for quality assurance and compliance with manufacturer standards.
  • Keep up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.

Customer Service & Communication:

  • Communicate with service advisors regarding job progress, delays, and repair recommendations.
  • Assist in explaining technical issues to customers when required.
  • Ensure customer satisfaction by delivering high-quality service and resolving complaints efficiently.

Inventory & Resource Management:

  • Monitor parts availability and coordinate with the parts department for timely procurement.
  • Ensure proper use and maintenance of workshop tools and equipment.
  • Maintain accurate records of repairs, inspections on CRM software system.

Training & Development:

  • Provide ongoing training and skill development to technicians.
  • Conduct performance evaluations and recommend improvement plans for workshop staff.

Qualifications & Skills:

  • Experience: Minimum of 5 years of experience in automotive repair and maintenance, with at least 2 years in a supervisory role.
  • Strong technical knowledge of multiple vehicle brands, including diagnostics and repair procedures.
  • Ability to lead, mentor, and motivate a team.
  • Excellent problem-solving and decision-making skills.
  • Strong organizational and time-management abilities.
  • Proficiency in using diagnostic tools and service management software.
  • Good communication skills and customer service orientation.

Language Skills:

  • Preferably English/Arabic speaking

Other Skills and Abilities:

  • Familiar on all kinds of service equipment and tools as to its usage's
  • Have a UAE driving licence

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