A/V Supervisor

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Supervise the AV team and coordinate daily operations.
• Set up, test, operate, and troubleshoot audio, video, lighting, and conferencing equipment for meetings, weddings, corporate functions, and live entertainment.
• Liaise with clients, event planners, and internal departments to understand AV requirements and deliver customized solutions.
• Ensure AV equipment is maintained, properly stored, and serviced regularly.
• Provide technical support during events and respond promptly to issues.
• Maintain inventory of AV equipment and track usage.
• Train and mentor AV staff on equipment usage, safety procedures, and guest service standards.
• Ensure compliance with all safety and operational policies.
• Collaborate with the IT and Engineering teams for system integration and maintenance.
• Stay current with AV trends and recommend upgrades or new technologies.
  
  

Qualifications

• Diploma or degree in Audio Visual Technology, Electronics, IT, or related field.
• Minimum 3-5 years of experience in AV operations, preferably in a luxury hotel/resort or events venue.
• At least 1-2 years of supervisory experience is preferred.
• Proficient in operating audio mixers, microphones, speakers, projectors, video conferencing systems, LED walls, lighting consoles, and digital signage.
• Basic knowledge of IT networks and cabling is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Problem-solving mindset with the ability to stay calm under pressure.
• Customer-focused attitude with a high level of professionalism.
• Ability to lead and motivate a team.
• Must be flexible with working hours including nights, weekends, and holidays.
• Physically able to lift and transport equipment (up to 50 lbs).
• May require working outdoors or in high-pressure event environments.