Avaya CM and IP Telephony - Application Support specialist
Dicetek LLC
Date: 2 hours ago
City: Dubai
Contract type: Contractor
Avaya CM and IP Telephony
- Avaya Communication Manager 6.x, 7.x, 8.x
- Avaya Server S87XX, S85XX, S8300
- Avaya Media Gateways G700, G450, G650, G350, G430
- Avaya gateway architecture including the components like Medpro, CLAN, IPSI etc.
- Strong knowledge of IP Phones 46XXX, 96XXX, IP Phones boot-up process, Bootstrap, DHCP, PoE
- VOIP protocols SIP, H.323, MGCP, H.248, TSAPI, DMCC etc.
- Strong troubleshooting skill and deep knowledge of the Voice protocols.
- IPC Unigy Call Manager, IPC Turret Phones.
- Trunking ISDN, CO, SIP, QSIG, TIE etc.
- Avaya Voice Mail solution (Modular Messaging)
- Avaya SIP, SES, SBC.
- Avaya Session and System Manager
- Handling CDR and related integration.
- Handle day-to-day operation, Run Service Improvement Plan to streamline to open and ongoing issues.
- Provide RCA for major and business impacting issues including logs analysis, Trace analysis, MST, Sniffer, OS/Hardware troubleshooting.
- Interact with Vendor for Major issues and work collectively to provide RCA.
- Avaya Contact Recorder WFO v12, v15
- Verint Witness Call recorders. Strong knowledge of architecture and design.
- IPC Call Recorder
- Perform regular maintenance activity on the recorder.
- Should hold prior experience of migration and upgrades.
- Avaya CMS R 15, X R16.X, R19.X
- Avaya IVR, Experience Portal, Genesys etc.
- Strong understanding on IVR solution including call flow design, migration, call routing and maintenance.
- Avaya Call Centre Module including VDN, Skill, call flow design etc.
- Avaya AES 6.x,7.x and related protocols.
- Work Force Mgmt. products like Verint WFM, GMT etc.
- Knowledge of Linux, Windows, VMware and web services.
- Knowledge of aspect dialer & AVAYA POM
- Should hold strong knowledge of integration with different vendors.
- Ensure the stability and availability of the Telecoms services and applications.
- Handle level 1, 2 & 3 support.
- Ensure the execution of the technical solutions with the internal and external stakeholders and SMEs.
- Taking the quality, capacity availability and security into consideration while performing the day-to-day operation or executing changes.
- Ensure a smooth transition of the solution architecture into the production environment.
- Ensure adhering to the Bank’s information security policy and procedures.
- Ensure adhering to the Group IT standards, policy and procedures.
- Monitor the Telecom infrastructure, services and applications while proposing proactive actions.
- Carry on the periodical maintenance (Operational & Security) on the Telecom infrastructure, services, and applications.
- Manage and maintain Bank's telephony infrastructure, Contact Center systems and assure high level of service availability& quality. Managing and leading outsourced voice team and monitoring the vendor SLAs.
- Managing the Contact center systems and assuring system availability.
- Day to day administration of contact center system and performing maintenance to keep the system healthy.
- Providing strategic and tactical leadership for all technical aspects of the voice platform.
- Performing business as usual tasks including monitoring, reporting, break/fix, outage response and escalations, servicing user requests.
- Performing enhancement work for IT projects and internal improvements.
- Change Control Disciplines
- Project Management within time and budget
- Audit and Security knowledge.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Reservations Supervisor | Waldorf Astoria Dubai Palm Jumeirah
Hilton,
Dubai
2 hours ago
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction.What will I be doing?As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat...
Senior Administrative Assistant - Dubai HQ
Pentera,
Dubai
5 hours ago
Accelerate Your Career in Cybersecurity!Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations'...
Technician - Mechatronics
DP World,
Dubai
21 hours ago
Key Accountabilities JOB DESCRIPTION Maintain and troubleshoot various equipments i.e. Plasma Cutting and Robot Cutting machines; all kinds of DC Motor Drives and Controllers for various workshop machineries. Carry out Preventive Maintenance to above equipments (including Vibration analysis). Ensure materials are of required standard prior to use, reporting damages when required. Ensure that proper housekeeping is maintained throughout the production...
