AVP & Manager- Loan Maintenance Operations (Emiratised Role)

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

JOB PURPOSE:

The role will be managing the Consumer Banking Loan (PIL, Auto, Cards and Mortgages) Ancillary Activities Consumer Banking CAD.

The role will manage the following activities:

1. Manual AECB

2. UAEFTS

3. DDA Setup

4. NTML CAS Updates

5. LMS Req ( MC)

6. Vehicle Mortgage

7. FSK Clearance

8. Managers chq

9. FD bookings

10. Murab. Contracts

11. BPMS Acc maintenance req

12. CAS Staff id updating

13. Account Opening

14. Account Opening ( Macro Sheet )- DF

15. Supplementary card Req -DF

16. Banca Assurance

17. CIF/Account Mapping - DF

18. BT/QC/ (No Of Request)

19. EPP

20. OTC (No Of Request)

21. OTC EPP

22. Cancellation/AMF/OCR (No Of Request)

23. Credit cards settlement from loan proceed

24. EMCR processing end to end

25. Auto loan Payment order custody

26. UAEDDS cancelation and set up

27. FD liquidation

28. Account fund transfer of Non-banking loans (115)

The role also will be primarily be the resource for any change initiatives to be undertaken in the Retail Mass process be it automation or process improvement.

KEY ACCOUNTABILITIES:

Strategic Contribution

• Be the key person to review current processes and systems for retail products and work with key stakeholders to drive change and enhancements to the existing status of the function.
• Identify opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

People Management

• Manage the effective achievement of departmental targets by setting of individual objectives, managing performance, developing and motivating staff to maximise sectional performance.
• Managing Team’s Leaves, discover training requirements and addressing issues faced by the team to the Senior Management

Budgeting and Financial Planning

• Ensure that there is zero financial loss incurred from the process areas being managed.

Policies, Systems, Processes & Procedures

• Develop policies, process and procedures for processes under the role’s remit and ensuring that they are implemented within the units being managed.
• Develop and implement a governance framework within the units’ remit including working together with Operational Risks to develop RCSA, Risk Event Reporting and control enhancements.
• Identify system requirements both for enhancement and maintenance of current systems. This includes identification and minimizing manual process in the department.
• Support and alignment of International offices to Group structure and processes.
• Re-engineer existing processes and identify potential efficiencies on processes to support business and customer needs.

Team Management

• Managing the post loan disbursal life of CB CAD Retail Products including setting up proper governance, processes and procedures and clear guidelines, control and MIS reports.
• Reviewing and authorising loan maintenance activities when necessary.
• Drive CB CAD support function including developing a robust process for ancillary services such as liability and clearance letters, balance confirmation, account closure, vehicle release, etc.
• Authorise instructions to Operations team with regards to activities under scope, when necessary.
• Evaluation of Daily Activity Report illustrating the volume of transactions processed by the team and providing a monthly consolidated report to the Senior Management.
• Distributing work among team members and also ensure smooth flow of day-to-day transactions.
• Evaluation of the Team’s performance and provide feedback accordingly. Provide opportunities and cross functional training to enhance product knowledge.
• Creating an inspiring team environment with an open communication culture, setting team goals, delegating tasks and set deadlines for the team to achieve.
• Regular Stakeholder meetings to ensure that all queries and concerns raised by Business and Credit control team are discussed and handled properly.
• Regular Team meetings to ensure that the team is updated with any new information and plan the BAU activities and distribute tasks equally among the staff members.
• To align support activities with other CAD functions to ensure that steps are documented, measured and any gaps are identified and fixed.
• Develop and agree an SLA with stakeholders with embedded measurement.

Internal Collaboration

• Work with pan-company stakeholders

MIS Reporting

• Develop and execute generation of reports (weekly/monthly/quarterly/ad-hoc) and MIS through periodic reviews to ensure accuracy and timeliness in reporting the right information for facilitating informed decision making. This includes monitoring report under the areas’ remit.

Minimum Qualification

• Bachelor’s degree in Accountancy or Finance or Related degrees.
• Alternatively, with strong background on Mortgages, Credit Administration, legal, operational risk or compliance.

Minimum Experience

• 4-6 years’ experience in banking mainly related to Consumer Banking Credit Administration/Loan Operations for Mass Market products with at least 2 years managing a team.
• Strong understanding of Consumer Banking Products, PIL, Auto, Cards and Mortgage Product and its loan administration activities.
• Good understanding of current digital transformational trend in the market.
• Knowledge of Anti-Money Laundering regulations & UAEFTs.