Baggage Services Agent - #49415

The Emirates Group

Date: 3 weeks ago
City: Dubai
Contract type: Full time

Job Purpose: To perform baggage related activities at DWC in line with dnata safety and operational standards, ensuring optimum service quality to our customers.

Generic Accountabilities
  • Ensures safety of staff by providing support, direction and equal workload distribution whilst being a role
model for the desired safety behaviours and leading with safety.
  • Conducts safety briefings regularly at the beginning of the shift.
  • Organizes all work in area of accountability on the day of operations to ensure that work is completed
efficiently and in compliance with procedures and service standards
  • Ensures Outsource teams are fully aware of their responsibilities on the day of operations, and what is
expected of them in line with SLAs
  • Intervenes and takes immediate action when there is risk exposure, role models safe behaviours and
follows up on corrective actions. Specific Accountabilities
  • Escalates issues to the Supervisor on shift when relevant to ensure that proper corrective measures are
followed up on.
  • Assists in manual handling activities when required.
  • Briefs his team, ensuring that they are fully aware of their responsibilities and provides performance
  • Provides all necessary and required baggage sortation services and ensures all baggage handling
activities are completed within the time required for operations on shift.
  • Efficiently handles all arrival & transfer baggage units and ensures offloading activities are completed on
  • Assists in departure handling activities to ensure smooth processing of departure bags.
  • Ensures implementation of work instructions on the day of operations and compliance to established
standard operating procedures.
  • Ensures smooth running and serviceability of the relevant support systems and/or equipment, and takes
necessary steps in case of failure or breakdown.
  • Maintains appropriate records and documentation for the shift in the assigned area.
  • Coordinates with Ground

Qualifications & Experience: Qualifications & Experience
  • High School with a Certificate
  • Minimum of 2-4 years of experience in business administration / aviation / ground handling / customer
service Knowledge & Skills
  • UAE Driving license or Home Country Driving License
  • Communication Skills
  • Safety Awareness

Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

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