Beauty Advisor - Al Jimi Mall, Al Ain

CHANEL


Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description

Position based in Al Jimi Mall, Al Ain

Your role @ Chanel:

Reporting to the Boutique Manager, you will be part of the sales team within our Beauty Boutique (make-up, fragrances and skin-care), and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client.

Your main responsibilities are:

To embody Chanel values and DNA:


  • Share solid knowledge of the brand, its heritage and know-how with clients as well as the team
  • Co-create stories with and for clients, share the brand culture and blend it with the clients’ personal story
  • Constantly follow latest Beauty trends and be pro-active in self-learning
  • Be a brand ambassador by respecting our grooming guidelines at all times


To surpass client expectations:


  • Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel’s rituals and standards
  • Ensure clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty
  • Develop cross-selling among all categories in the boutique
  • Handle client complaints and requests effectively and according to guidelines
  • Build your own client database and consistently focus on clienteling alongside your Manager
  • Actively participate in beauty events and workshops organized for clients


Boutique operation:


  • Ensure the Boutique is perfectly well maintained in respect to the VM guidelines
  • Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports
  • Collaborate with others and contribute to building the success of the Boutique by achieving sales targets and KPIs


What you will bring:

You are passionate about make-up and beauty overall and have a strong understanding of excellent client experience. You have strong interpersonal and communication skills, alongside a great sense of initiative and a intercultural approach.

Requirements:

You are a Beauty Advisor with at least 5 years of experience within a high-end or Luxury Retail environment.

Fluency in English and/or Arabic

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