Bell Man

Dusit Doha Hotel | Dusit Hotel & Suites - Doha


Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description

PRIMARY RESPONSIBILITIES:

  • Fully conversant with all hotel activities and facilities.
  • Provide courteous and professional service at all times.
  • Be well groomed at all times.
  • Strive to please all guests and to continuously provide in-house facilities at every opportunity.
  • Be able to sell the hotel’s products and promote sales within the hotel.
  • Greet guests and visitors warmly with a smile.
  • Coordinate with reception to execute arrivals and departures efficiently.
  • Meet & welcome all arriving guests at the entrance of the hotel and escort/direct them to reception for check-in.
  • Unload cars and cabs for all arriving guests.
  • Transport guest’s luggage to rooms in an efficient manner ensuring no damage is caused to the luggage, furniture, fixtures and walls.
  • Collect luggage at guest room for departing guests in a timely manner and bring the luggage to lobby for check out.
  • Handle guest luggage in case of a room move.
  • Promptly deliver messages within the hotel.
  • Load cars and taxis for departing guests, ensuring a polite and courteous farewell.
  • Maintain an accurate record of check-in and check-out rooms.
  • Adhere to the hotel’s policy on the storage of guest luggage.
  • Delivery morning newspapers to the rooms.
  • Maintain accurate control and records of all luggage left in his/her care, by entering information on work sheets and log books.
  • Ensure that all function boards are kept up to date.
  • Always represent the hotel in a positive manner, by being polite, friendly, and professional while on duty.
  • Have a full knowledge of other Dusit & Royal Princess Hotels & Resorts.
  • Ensure all trolleys are clean at all times.
  • Ensure hotel lobby is kept clean and tidy.
  • Provide relieve for doorman on request.
  • Carries out Front Office requests for room changes, delivery of forms/reports or any other documents to the different sections of Dusit Hotel.
  • Coordinate with security to help protect hotel property and to advice of any undesirables.

Commercial Responsibilities

  • Communicates effectively with guests.
  • To be a good sales person to promote hotel’s image and business.

RELATIONSHIP

  • Coordinates with concierge to ensure smooth operations and all activities of the hotel.
  • To be able to communicate with guests effectively and efficiently.

Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

  • At least High Vocational diploma in any discipline.
  • Minimum of 1 year in Front Office or Bell Service experience in a similar capacity.
  • Ability to communicate Basic English.
  • Possess professional disposition with good communication and interpersonal skills.
  • Physically strong. Ability to stand for a long period of time and lift luggage during duty.

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