Bellman

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

• Welcomes and provide any information and assistance to the guests and visitors whilst discreetly monitoring movement in the lobby and public areas
• Helps encourage guest loyalty by developing friendly and personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through
• Conveys the brand and hotel image through his/her irreproachable attitude
• Be aware of the location of the hotel and its environment and be able to direct the guest to and from the hotel
• Co-ordinate guest needs within the hotel
• Keep the guests informed about the formalities and any special conditions relating to their stay and the services available
• Handle phone calls and ensure the telephone is answered before the 3rd ring following the Novotel & Adagio telephone techniques at all times
• Follow up on guest requests and ensure the guest is provided with all the assistance needed
• Pass on information as necessary to other related departments and to other members of the front-office team, maintain effective communication with all departments to ensure smooth service delivery
• Store Guest baggage securely when requested (according to the Novotel & Adagio procedures and general safety requirements)
• Ensure the security of guests’ property during transfers and/or storage in the luggage room
• Assist the guests with any request regarding tours, excursions entertainment and exhibitions happening at ADNEC
• Maintain an up to date knowledge of the hotel and local services
• Report for duty punctually wearing the correct uniform and name tag
• Maintain a high standard of personal appearance and hygiene adheres to the hotel and department appearance standards
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.
• Comply with local legislation as required
  
  

Qualifications

• Vocational diploma or degree in hospitality
• Computer literate (Windows environment)
• Fluent in English
• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.