Booking Product Manager

Synopsis

The Booking Product Manager is responsible for developing and executing a strategy related to our digital booking channel that will drive revenue, customer retention and engagement through innovative ecommerce initiatives. This role is responsible for continually driving and maximizing our conversion rates by spearheading innovative product features that drive business objectives and KPI’s.The ideal candidate will be responsible for engaging within cross-different departmental areas (both internal and external) to define, establish and manage a constantly evolving ecommerce flow with a keen eye for customer centric designs. Candidate will be responsible for data-driven decision making and leverage insights to drive product enhancements and strategic decisions.

Accountabilities

Develop, maintain, and execute a product roadmap to achieve business goals of revenue growth, increase digital share/footprint & own the end-to end management of booking experiences.

Partner with cross- functional and technical teams to develop positioning of the product and ensure product differentiation from competitors.

Manage relationships with third parties’ providers for enhancing customer journey.

Monitor and evaluate product performance to facilitate continuous iteration and improvement.

Identify, lead and drive business opportunities for Digital revenue optimisation and conversion of Digital Booking processes through consistently optimising product capabilities and developing unique value propositions.

Define and drive strategies and long-term vision to build competitive digital products for the overall website & booking flow (including and not limited to Loyalty booking redemptions).

Education & Experience

• 7+ years’ experience working in product management with strong analytical skills. Experience in usability, customer experience and design thinking are preferred. Hands on experience along with shareable portfolio of capabilities and features deployed in aviation eCommerce. Working knowledge in airline reservations, Ticketing, Fares and Pricing and Revenue Accounting mandatory Bachelor’s degree in computer science, Information Systems, Engineering or equivalent is preferred. Certification in Scrum Product Owner (CSPO), SAFe Product Owner or equivalent is desirable. Experience with Agile development methodologies including SAFe, Scrum and Lean Portfolio Management Demonstrated success in defining, delivering and launching products. Technical and business operations knowledge with proven ability to drive solutions. Experience defining vision and strategy for a technical product. Recognized as an active team player, with excellent communication and coordination skills as this role requires working with multiple teams across the organization. Working knowledge and experience with key PSS systems (Sabre, Amadeus etc).
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.