Branch Manager

Job Description

We are looking to find the best UAEN talent to join our ENBD family” Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

As a Branch Manager at Emirates NBD, your role is to…

The Branch Manager has direct accountability of the Branch's financial performance, operational control and customer service delivery. The responsibility spans across all segments of customers. A great deal of customer contact and internal interactions with support and control units are part of the role.

On a day-to-day basis, you will…

• Provide strong leadership and direction to branch staff, fostering a positive work environment and promoting teamwork.
• Ensure high level of customer satisfaction y resolving escalated customer inquiries or issues promptly and effectively.
• Drive branch sales initiatives to meet or exceed revenue targets, including promoting bank products and services and identifying opportunities for cross-selling.
• Manage branch operations efficiently, including cash management, transaction processing and compliance with regulatory.
• Recruit, train and develop branch staff to maximize productivity, conducting regular performance evaluations and providing coaching and feedback.
• Ensure compliance with all bank policies, procedures and regulations to mitigate operational and financial risk.
• Develop and maintain relationships with existing and potential customer to drive branch growth and profitability.
• Prepare and analyze branch performance reports, identifying areas of improvement and implementing action plans as necessary.
  
  

To be successful in this role, you will need the following skills and experience…

• Holds diploma/ bachelor's degree.
• Minimum 8 years of experience in retail banking with 4 years in a managerial or supervisory role.
• Strong leadership and interpersonal skills.
• Sound knowledge on banking products and services.
• Analytical mindset to interpret data.
  
  

What we offer you…

• Competitive salary package.
• Market-leading incentives.
• Preferential banking facilities.
• Generous annual leave entitlement and private healthcare,
• World-class learning & development platform and career development.