Business Analyst

About Us

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change”

Purpose of role: Engaging with business stakeholders to elicit and define business project scope, business requirements and workflows as related to assigned projects or new intake items. The successful candidate in this position will have good work experience and a desire to work in a culturally diverse organization. This position will report into the business and is not an IT Business/Systems Analyst position.

Main Duties/Responsibilities

Working alongside the IT BSA, documenting business process requirements and business process flow as related to assigned process development or process improvement projects. Document all detailed business requirements within internally approved systems using Scaled Agile Methodology (Composing Epics) Engage with business leads to understanding new project scope, creating scope statements and high-level scope requirements as required for the portfolio and project intake process. Document system integration requirements involving legacy platforms, third party solutions by acting as a liaison between business units and technology teams ensuring clear communication and delivery. Build an extensive knowledge of business operation to analyze current work procedures and practices. Investigate, evaluate and report alternative solutions to business needs and recommend the preferred solutions in compliance with the regulatory standards and enterprise architecture guidelines. Work closely with IT Business Systems Analysts to ensure business processes align with technology solutions. Will participate in some systems analysis design sessions as needed. Work with business stakeholders in the development of user acceptance test cases Work with business stakeholders in the execution of user acceptance testing Monitor, track and report UAT defects while coordinating with the QA test team for defect remediation

Experience/Qualifications Required

• Bachelor’s degree in business, finance, information management or a related discipline
• 3-5 years of business analysis work preferably in insurance or financial services sector.
• Experienced in the analysis and interpretation of business requirements across all aspects of transacting insurance or financial services business.
• Good understanding of UAE insurance market and regulations.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Analysis and support of the production of project proposals or business cases.
• Demonstrate a proven understanding of the business process re-engineering.
• Experience creating user acceptance testing documentation and leading UAT
• Must be a self-starter who is able to plan and lead work sessions with little oversight.
• Business Analysis techniques such as process modeling, root cause analysis, data modeling, process mapping and traceability are very desirable.
• Good knowledge and experience in Scaled Agile Framework and Agile overall
  
  

Skills Required

• Strong communication skills
• Ready to learn new business processes
• Interpersonal skills
• Team working - internal/external
• Customer Focus - internal/external
• Good business/product knowledge
• Organizational skills
• Good time management
• Negotiation skills
• Decision making
• Advanced User of Microsoft applications – Word, Excel, Project, Visio
• Experience in usage of Jira, Azure Dev Ops Platforms
• Identification of problems and problems solving
• Knowledge of Scaled Agile framework
• Six sigma certifications would be a plus
• Data analysis and Interpretation
• Critical Thinking
  
  

What We Are Looking For

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today!

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.