Business Analyst / Consultant

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl is seeking an accomplished Business Analyst / Consultant to join our team as an individual contributor focused on driving business-technical alignment through expert requirements gathering, process mapping, process design, and systems architecture. This role is pivotal in translating complex business needs into detailed specifications that integrate modern data ecosystems and AI systems, fostering innovative solutions to meet customer challenges.

This role offers a rewarding opportunity to influence the technical direction of cutting-edge data and AI projects, driving transformational impact for Kyndryl and our customers with a highly skilled and motivated team.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document detailed business and system requirements.
• Map and design low-level processes, integrating upstream and downstream systems to ensure seamless end-to-end workflows.
• Develop functional and non-functional requirements, specifying inputs, outputs, and interactions across various touchpoints.
• Create comprehensive process models, workflows, and system architecture documentation to guide development teams.
• Serve as the liaison between business units and technical teams to ensure clear understanding and proper implementation of requirements.
• Perform impact analysis and risk assessments on proposed changes to processes or systems.
• Support user acceptance testing and validation of solutions to meet business objectives.
• Continuously evaluate and improve business processes and system functionalities for optimum efficiency.
• Maintain up-to-date knowledge of the evolving data ecosystem, AI system integrations, and best practices in business analysis.
  
  

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related technical field.
• Proven expertise in business analysis frameworks, methodologies, and techniques for requirements elicitation, journey mapping, and process design.
• Extensive experience in creating detailed business requirement specifications for data platforms and AI systems integration (minimum 10+ years).
• Proficient in defining inputs and outputs across multiple process touchpoints, ensuring comprehensive integration of functional and non-functional requirements.
• Strong understanding of modern data ecosystems and architectures, including data governance and data quality considerations.
• Demonstrated ability to integrate upstream and downstream processes and systems to deliver end-to-end solutions.
• Solid industry knowledge relevant to enterprise data management and AI-powered business solutions.
• Exceptional team collaboration skills with a track record of working effectively with cross-functional teams.
• Excellent analytical, problem-solving, and communication abilities.
  
  

Preferred Qualifications

• Language preference: Arabic speaker
• Hands-on experience with requirements gathering techniques, business process re-engineering, and documentation standards.
• Familiarity with DevOps and MLOps frameworks and their role in continuous integration and deployment for data and AI systems.
• Knowledge of data science algorithms and their practical application within business environments.
• Cloud computing expertise, especially in designing and architecting solutions using cloud-native services.
• Strong architecture skills, with the ability to translate business needs into scalable, maintainable technical solutions.
• Outstanding communication and organizational skills capable of managing multiple priorities and stakeholder expectations.
  
  

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.