Business Development Manager

The Role
We are seeking an experienced Contact Center Solution Buisness Development Manager to drive sales and business development for our advanced contact center solutions. The ideal candidate should have a strong background in selling contact center CX solutions and proven experience in the Middle East market. The role requires a results-driven professional with a deep understanding of customer engagement technologies, contact center software, and omnichannel communication platforms. Key Responsibilities: • Develop and execute sales strategies to promote and sell contact center solutions in the Middle East region. • Identify and target enterprise clients, government organizations, financial institutions, and BPOs that require advanced customer engagement solutions. • Build and maintain strong relationships with key decision-makers, C-level executives, IT heads, and procurement teams. • Work closely with pre-sales, technical teams, and partners to design tailored solutions that meet customer requirements. • Lead the complete sales cycle, including prospecting, requirement analysis, solution presentation, pricing negotiation, and contract closure. • Stay updated on industry trends, competitor activities, and emerging technologies in the contact center and customer experience domain. • Prepare detailed sales reports, forecasts, and pipeline updates for management.

Requirements

• 5+ years of experience in selling contact center solutions like Genesys, Avaya, Cisco, or equivalent. • Strong understanding of IVR, ACD, CTI, Workforce Optimization (WFO), Omnichannel Communication, AI & Chatbots, and Cloud-based Contact Center Solutions. • Proven track record of achieving and exceeding sales targets in the Middle East market. • Excellent network and relationships with enterprises, telecom operators, government agencies, and financial institutions in the region. • Strong negotiation, communication, and presentation skills. • Ability to work independently and manage multiple accounts in a fast-paced environment. • Bachelor's degree in Engineering, Business, IT, or a related field (MBA is a plus). • Arabic language proficiency is an advantage but not mandatory.

About the company
Voxtron has been driving business growth for over a decade through exceptional customer experiences. At our core, we are an innovative systems integrator with a broad range of CXM platforms, including Customer Service and Engagement, Cloud Contact Center, and Customer Relationship Management, all enhanced by Cognitive and Generative AI. Headquartered in Dubai, UAE, Voxtron is a leading provider of advanced customer experience and optimization solutions across the Middle East. We empower enterprises with fully-featured, cost-effective, high-quality customer interaction solutions enabled by our strategic partnerships with industry leaders like Enghouse Interactive, Odoo, Microsoft, and Sage. Moro Hub, our cloud partner, is a government-backed service provider operating one of the regions top data centers. Our AI partner, Kore.ai, is a global leader in advanced AI technology. Our commitment to superior customer solutions is highlighted by our achievements as an Odoo Partner and Microsoft Gold Partner. Our comprehensive product portfolio equips organizations to create transformative customer experiences. It includes omnichannel cloud contact centers, CRM and ERP solutions, workforce optimization suites, chatbots, conversational AI solutions, and enterprise complaint and feedback management systems. These solutions enrich customer engagement, improve business processes, optimize workflows, reduce operational costs, and drive better business outcomes. Since 2010, Voxtron has established a strong presence in Dubai, Qatar, and India, with strategically positioned offices across these regions. With a clientele of over 250 in the Middle East, Voxtron continues to deliver best-in-class customer experience and optimization solutions.