Business Operations Associate

About The Job

At Lean, Business Operations enables the organization to achieve its strategic goals by optimizing alignment, scalability, and cross-functional collaboration. We partner with teams across the organization on a wide variety of problem sets and we build solutions that drive the business forward.

We’re currently hiring a Business Operations Associate to join our team to support the scaling business. The Business Operations Associate will work with multiple departments (from Client Operations to Product to Engineering - and more!) in implementing cross-functional processes in order to drive efficient collaboration across the organization. They will also be primarily responsible for supporting and eventually managing an internal program pertaining to our product testing needs.

This is a unique opportunity to engage with and learn about multiple areas of the business early on in your career, and deliver work that has a real impact on the company’s operations. This role is perfect for someone who is curious to learn and is eager to take ownership.

Who Are We

Lean enables companies to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user’s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Some of Lean’s clients include the likes of Binance, Etisalat Group, Careem, Sarwa, and many more, making it the region’s most valuable Open Banking platform. The company has now processed over $1 billion, and its products are also connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENAP region.

Responsibilities

• Manage a high-impact internal program that powers our product testing and maintenance efforts
• Coordinate closely with multiple teams across the organization, including Engineering, Product, and Client-facing teams, to support their testing requirements
• Streamline the workflows of the internal program, including for example adding automations
• Put controls and guidelines in place to promote best-practices and ensure compliant use of the program
• Support effective cross-functional collaboration by improving workflows and systems that span across multiple teams. Examples may include but are not limited to:
• Work with Product and Client-facing teams on customer feature requests
• Coordinate between Product, Go-To-Market, and Finance on efficient client billing
• Team up with the People team on company culture initiatives
  

Minimum Qualifications

• Proven track record of taking initiative. You’re the type of person who puts up your hand to take the lead, support your peers, and/or share your ideas.
• Problem solver. You’re motivated by thinking through high-level problems and putting the puzzle pieces together.
• Extremely dependable and accountable. Your peers can rely on you and you take ownership of your work.
• Organized and structured. You apply a structured approach to most things you do at work… and maybe even outside of work.
• Strong execution with the mentality to get sh*t done. You care deeply not only about what you do but how you do it.
• Stakeholder management. You’re confident and effective in communicating with people at multiple levels.
• An interest in tech and automations, even if you don’t have the technical experience yet.
  
  

Desired Qualifications

• Project or program management experience (within an academic context is also acceptable)
• Experience streamlining and/or automating processes
• Experience with platform integrations
  
  

NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!

Why Join us?

Our products have received resoundingly positive feedback from developers and customers alike, with Sequoia leading its $33 million Series A round, marking its first in the GCC. Yet, this is just the beginning. We're working tirelessly to expand our coverage across the region while further deepening the value we provide to our stakeholders. To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.

Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!

Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data