Business Operations Associate

Our Mission

Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team

• > Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
• > Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
• > Driven by mission, guided by values (see below) – in deed, not just word.
• > Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).
  
  

About Us

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that’s just the beginning...

• We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).
  
  

Our Investors

Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

Role

We are looking for a hungry, highly analytical generalist to join our business operations team. This role reports to Lead, Business Operations and will focus on strategic planning, budgeting and monitoring in the short term as part of the FP&A function.

You will work cross-functionally with key functional leaders in Finance, Product, Data and all regional heads.

Long term

You will focus on the most pressing strategic problems that arise particularly sitting at the intersection of analytics, finance and product.

Short term (next 3-6 months)

In the short term, this role will focus on building and implementing the tools and processes to drive planning and budgeting, to optimise monitoring for quicker decision making, and to automate reporting to key external stakeholders. This individual would also spend 40-50% of their energy in identifying, prioritizing and solutioning strategic problems discovered during the monitoring/ reporting phase.

Moving millions of dollars a day across dozens of countries and currencies on legacy banking infrastructure isn’t easy, nor is taking optimal data-led decisions for pricing, marketing and cost optimization.

This role will give you the opportunity to work with all parts of the business and will give a 360 degree understanding of our operations.

Responsibilities

• Build data pipelines and tools for budgeting, monitoring actuals v/s budgets, and automating external reporting
• Identify and track key performance metrics relevant to senior management, with timely alerts
• Build a business intelligence layer on top to surface strategic problems to solve
• Lead special projects to improve internal processes with clear strategic objectives e.g. marketing optimization across regions
• Build and implement quarterly improvement plans in collaboration with Analytics, product, growth and other operational teams
• Work cross-functionally with highly technical and specialized product/engineering/data engineering colleagues across the organization to build scalable systems, tools and processes
• Take operational functions and processes from 0 to 1, develop playbooks, train others, and scale respective processes
• Design and improve Operational processes, design data tooling and ensure successful implementation
• Structure complex and ambiguous problems by conducting ad hoc analysis mainly via SQL and GSheets
• Collaborate with product to build longer term internal tooling roadmaps and track key metrics
  
  

Requirements

• BA/BS degree required
• 4-5 years of high-performing experience at improving operations in a data-intensive, analytical environment. Combination of professional services (consulting) and a fast growth startup is ideal.
• Proficiency in Excel, SQL and Gsheets
• ‘No task too small’ -- willingness to dive in and sweat the details regardless of the tool or problem
• Instinct to add ‘just enough’ process to scale without cumbersome bureaucracy
  
  

Also you are

• Execution Oriented - we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation
• Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment
• Driven - you thrive in a fast-paced, target oriented company
• Mission Oriented - you are passionate about working for a net positive organisation / tech for good
• Outgoing - you love speaking to people and enjoy building meaningful relationships
  
  

Taptap Values

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.