Business Operations Manager- Dubai UAE

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About The Opportunity

As the Business Operations Manager at OKX, you will play a pivotal role in supporting the Due Diligence Program Lead on coordinating and managing the completion of due diligence questionnaire (DDQs)/request for information/proposal from potential clients evaluating the company's services. Your primary responsibilities involve working cross-functionally with Subject Matter Experts globally to ensure tailored and accurate due diligence responses that reflect OKX's capabilities, compliance standards, and risk management strategies. By meticulously supporting the DDQ process, you will instill confidence in potential clients regarding the company's operational integrity and stability.

What You’ll Be Doing

• Act as the main point of contact for Due Diligence Questionnaire (DDQ) requests from potential clients, ensuring clear and timely communication with client-facing business development teams globally.
• Collaborate cross-functionally with Subject Matter Experts in Compliance, Risk, Legal, Corporate Governance, Product etc.to compile and review relevant information for DDQs, ensuring alignment with both internal policies and client requirements.
• Ensure information collected and shared in the DDQ process complies with relevant data protection laws.
• Enforce quality control measures to ensure DDQ responses meet high standards expected by clients and adhere to regulatory benchmarks.
• Provide regular and ongoing reporting and metrics to senior management on the effectiveness and status of the DDQ processes.
• Maintain a central repository of due diligence documentation and ensure audit readiness
• Support business operations initiatives to implement process enhancements and streamline workflows
  
  
  

What We Look For In You

• Bachelor's degree in Business Administration, Law, Finance, Risk, or related field.
• 5+ years of prior hands-on experience in client onboarding, risk/compliance operations, preferably within regulated industries (financial services, crypto, fintech, payments)
• Project management skills to effectively juggle multiple projects with attention to detail and timelines
• Proficiency in English with excellent verbal and written communication skills
• Strong analytical skills to interpret data and legal requirements for comprehensive responses
• Collaborative mindset with the ability to work closely with internal stakeholders globally
• Experience with knowledge management or workflow automation tool
• Strong organizational skills with the ability to assess urgency and prioritize tasks accordingly.
• A proactive, learning-oriented mindset with a willingness to develop new skills and knowledge.
• Self-motivated team player capable of prioritizing and multitasking under deadline
  
  
  

Preferred Qualifications

• Certifications in Compliance, Risk Management, Project Management, or related fields.
• Experience in client onboarding or client service operations within a regulated industry.
  
  
  

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!